Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Customer Experience Strategist

Job

The Judge Group

Melrose Park, IL (In Person)

Full-Time

Posted 1 week ago (Updated 1 day ago) • Actively hiring

Expires 7/24/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
71
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Customer Experience Strategist at The Judge Group Customer Experience Strategist at The Judge Group in Melrose Park, Illinois Posted in 8 days ago.
Type:
full-time
Job Description:
Our client is seeking a CX Strategist to help improve how employees experience internal technology services (ETS) by applying human-centered design practices to gather insights, map journeys, and turn feedback into actionable improvements. This is a contract opportunity that is hybrid to downtown Chicago.
RESPONSIBILITIES
Conduct user interviews, surveys, and contextual research to understand employee experiences Apply HCD methods (empathy mapping, affinity diagramming, co-design) Support and facilitate journey mapping and service blueprint workshops Develop CX artifacts such as personas, journey maps, and experience summaries Design and manage feedback mechanisms across ETS touchpoints Monitor and analyze feedback data to identify trends and emerging insights Maintain CX dashboards and update visualizations (Excel, Tableau, Power BI, etc.) Translate data into clear, actionable insights for diverse audiences Manage CX backlog in Jira; write tickets, track progress, and remove blockers Support sprint/Kanban workflows to maintain momentum
QUALIFICATIONS
2-4 years of experience in CX, UX research, service design, or related field Foundational knowledge of human-centered design and qualitative research methods Experience facilitating or supporting workshops and research sessions Familiarity with survey tools, spreadsheets, and dashboard platforms