Senior User Experience Researcher (Information Technology Executive 1)

Looking to make an impact in government through user experience research? The Commonwealth Office of Digital Experience (CODE PA) is seeking a senior user experience (UX) researcher with strong qualitative research expertise, stakeholder management skills, and experience leading human-centered design efforts. This role will lead high-priority projects across the Commonwealth, partnering with agencies and cross-functional teams to drive user-centered decision-making and improve how public services are designed and delivered. As a senior UX researcher, you will lead and execute complex research and service design initiatives to improve digital and non-digital public services across the Commonwealth. This involves overseeing a portfolio of research engagements - including product work, agency partnerships, and policy-informed service research- ensuring insights directly inform product, service, and program decisions. Our team will rely on you to serve as a subject matter expert, advancing user-centered practices and influencing decision-making across CODE PA, agencies, and leadership.

Key job duties include:

Designing and conducting qualitative UX research (e.g., interviews, usability testing, field studies) to understand user behaviors, needs, and barriers across Commonwealth digital experiences. Synthesizing research findings into clear, decision-ready artifacts such as research reports, journey maps, service blueprints that inform product and service improvements. Facilitating workshops and collaborative sessions using human-centered design techniques to support discovery, synthesis, and co-creation of solutions. Building and maintaining effective working relationships across product teams and agencies to advance user-centered practices. Partnering with product teams to improve Commonwealth digital experiences and guide the development and launch of new services using user-centered research insights. Partnering with product teams to integrate continuous research practices into multi-year, enterprise-level implementations. Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information:

Full-time employment Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.

Telework:

This position is home headquartered. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

Salary:

In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

Six years of professional information technology experience and a bachelor's degree; or Ten years of professional information technology experience; or An equivalent combination of experience and training.

Additional Requirements:

You must have experience translating UX research insights into intuitive, actionable recommendations that inform product, service, and policy decisions. You must have experience building strong stakeholder relationships to proactively identify UX research opportunities and align research efforts with organizational and user needs. You must have experience facilitating workshops and collaborative sessions using human-centered design techniques to support discovery, synthesis, and co-creation of solutions. You must be able to perform essential job functions. Preferred Qualifications (not required): Experience designing and conducting survey-based UX research, including questionnaire development, sampling strategies, and analysis of results to generate actionable insights Experience analyzing behavioral data (e.g., log data, analytics) to identify user patterns, trends, and opportunities that inform product and service improvements How to

Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.