Human Centered Design Analyst (Remote)

Job Listing ID:

4473080

Job Title:

Human Centered Design Analyst (Remote)

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

04/15/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

United States Suitability/Public Trust Fully remote Project/Program Management GovCIO is currently hiring for a Human Centered Design Analyst (Clinical Experience, AI & Workflow Evaluation) to support the evaluation and improvement of clinical workflows and user experiences across the Department of Veterans Affairs (VA). This role focuses on understanding how clinicians and staff interact with digital health solutions, including AI-enabled capabilities, and translating those insights into actionable improvements that enhance usability, efficiency, and overall experience. This position will be located in the United States and will be a fully remote position, with occasional travel as needed to support stakeholder engagement and workflow observation. Responsibilities Supports the evaluation and improvement of clinical workflows and user experiences associated with digital health and AI-enabled solutions across the Department of Veterans Affairs (VA). Works under the guidance of the Human-Centered Design Lead to gather user insights, analyze workflows, and contribute to experience design and evaluation efforts that enhance usability, efficiency, and provider experience. Conducts and supports user research activities including interviews, focus groups, and workflow observations with clinical and operational staff Synthesizes qualitative findings into key themes, insights, and actionable recommendations Develops and maintains artifacts such as workflow maps, journey maps, and user experience summaries Assists in evaluating how digital health and AI-enabled tools (e.g., ambient scribe) are used in real-world clinical settings Supports user acceptance testing (UAT), field testing, and feedback collection efforts to assess usability and effectiveness Collaborates with clinical, technical, and operational stakeholders to identify workflow improvements and experience optimization opportunities Prepares materials and supports facilitation of workshops, design sessions, and stakeholder meetings Contributes to reports, presentations, and briefings for leadership and cross-functional teams Tracks insights, feedback, and evaluation findings to support continuous improvement and informed decision-making Qualifications Bachelor's degree with 8+ years of relevant experience (or commensurate experience) Required Skills and Experience Experience supporting Human-Centered Design (HCD), user experience (UX), customer experience, healthcare operations, or digital transformation initiatives Experience conducting or supporting qualitative research methods (e.g., interviews, focus groups, workflow observation, synthesis) Ability to analyze and document workflows, user journeys, and experience insights Experience supporting evaluation activities such as user feedback collection, usability assessment, or user acceptance testing (UAT) Strong written and verbal communication skills, including ability to translate findings into clear, actionable insights Experience working collaboratively with cross-functional teams, including clinical, technical, and operational stakeholders Strong organizational skills with the ability to manage multiple tasks and priorities in a dynamic environment

Clearance Required:

Ability to obtain and maintain a Public Trust clearance or higher Preferred Skills and Experience Experience working within the Department of Veterans Affairs (VA) or federal healthcare environments Background in healthcare, clinical settings, or patient experience Experience wi...

Job Classification:

Industrial Engineers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A