Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job#: 3037530
Job Description:
Role:
Voice Engineer Rate:
50-53/hr W2
Location:
Remote Contract Duration:
12+ Months Role Overview We are looking for a hands-on Webex Contact Center Engineer to support and enhance enterprise voice and customer-facing contact center operations. This role sits at the intersection of traditional telephony and modern cloud platforms, requiring strong experience with
PSTN, SIP
routing, and Webex Contact Center. The focus is on maintaining reliable voice services while improving call routing, IVR design, and overall customer experience. Key Responsibilities Manage PSTN connectivity including carrier coordination, routing issues, and troubleshooting voice services Own number lifecycle management including DID inventory, assignment, and documentation Support number porting activities including LOA submission, validation, and coordination with carriers Administer and support Webex Contact Center configuration and day-to-day operations Build and maintain call flows and IVR logic using Flow Designer Configure entry points, queues, and routing strategies within the contact center Troubleshoot issues related to call routing, queue performance, and IVR behavior Partner with business stakeholders to improve customer experience and call handling efficiency Required Qualifications Strong experience with PSTN, SIP, and enterprise voice routing Hands-on experience managing number porting lifecycle including LOAs and carrier coordination Experience administering Webex Contact Center Working knowledge of call flows, IVR design, queues, and routing strategies Strong troubleshooting skills across voice and contact center environments Preferred Qualifications Experience with Webex Contact Center Flow Designer Familiarity with skill-based routing and queue optimization Experience supporting enterprise voice platforms or cloud contact centers Exposure to contact center migrations or modernization efforts Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
