Webmaster/LMS Specialist

Position Description The Webmaster / LMS Specialist manages the College's public website, intranet, learning management systems (LMS), and related digital services. This role supports faculty, staff, and students by administering web and instructional systems, workflow applications, and digital signage, while providing responsive technical support aligned with the College's mission, goals, and instructional needs. Primary areas of focus include web/CMS administration and LMS administration, with additional responsibilities in workflow systems, digital signage, and technical support as institutional needs require. Essential Responsibilities Web, CMS, and Intranet Management College utilizes CMS -WordPress and Elementor Manage and maintain the College website and web content, including integrations with Informer, Watermark, and other institutional systems. Administer the web content management system (CMS), ensuring content accuracy, usability, and accessibility.

Support the College intranet by:

Maintaining CMS updates and plugins Managing user accounts and permissions Renewing related services and licenses Coordinating web server-related tasks with Information Technology, as appropriate. Develop, manage, and compile web forms; collaborate with faculty and staff to store, distribute, and maintain collected data securely. Learning Management System (LMS) Administration College is transitioning LMS systems from Blackboard to Canvas Administer the College's LMS System Creating courses and user accounts Maintaining course enrollments and rosters Archiving and restoring course content Respond to and resolve faculty and student LMS support requests. Troubleshoot LMS-related technical issues and document solutions. Oversee LMS system updates, upgrades, LTI integrations, and related instructional technology tools. Attend bi-weekly Blackboard group meetings and monthly LMS group meetings. Collaborate with the Dean of Information Technology & Learning Resources to establish LMS standards, policies, procedures, and long-term strategy. Assist with technical development of LMS training materials and user documentation. Research and resolve faculty and student technical help requests and document solutions. Create unique user access and manage course registrations as needed. Oversee installation of system updates, upgrades, LTI integrations, and other software integrated with Blackboard Learn. Collaborate with the Dean of Information Technology & Learning Resources to establish system defaults, policies, procedures, and strategic plans for LMS use and expansion. Assist with the technical development of training materials. Workflow and Forms Management (Etrieve) Create, update, and maintain Etrieve forms and automated workflows. Manage Etrieve users, roles, groups, and security permissions. Configure content filing structures, access controls, and retention settings. Digital Signage and Multimedia Support Manage and support digital signage systems, including device troubleshooting, access management, and user support. Assist with video production, photography, and livestreaming projects as needed. Technical Support and Other Duties Provide technical support through the IT helpdesk and phone support as assigned. Participate in after-hours or on-call support on an as-needed basis to support critical College operations. Perform other job-related duties and projects in support of the College's mission and strategic goals Physical Demands and Working Conditions Primarily sedentary work involving extended periods of computer use. Ability to communicate verbally and in writing and perform routine data entry. Occasional lifting of equipment up to approximately 25 pounds. Office-based work environment with occasional work in technical or server areas. May require evening, weekend, or on-call work to support system maintenance and institutional needs.

Qualifications & Degree Requirements Required:

An associate's degree in Information Technology, Computer Science, Web Development, Educational Technology, or a closely related field is required. Two to three years of professional experience in one or more of the following: Website and Content Management System (CMS) administration Learning Management System (LMS) administration (Blackboard and Canvas experience strongly preferred) Web server, intranet, or cloud-based system management Technical support in an educational or enterprise IT environment

Preferred:

Experience working in a community college, higher education, or K-12 educational setting Experience supporting faculty and students with instructional and academic technologies Experience administering workflow or form systems (Etrieve, ImageNow, or similar platforms) Knowledge, Skills, and Abilities Knowledge of web content management systems, learning management systems (Blackboard and Canvas), and related instructional technologies. Knowledge of web services, digital signage systems, workflow/form management tools (e.g., Etrieve), and user security principles. Strong technical troubleshooting, problem-solving, and documentation skills. Effective verbal and written communication skills; ability to work collaboratively with faculty, staff, and students. Ability to manage multiple priorities, meet deadlines, and adapt to changing technologies. Ability to work independently, exercise sound judgment, and maintain confidentiality. Ability to provide technical training, user support, and after-hours system support as required. Supplemental Information Equal Employment Opportunity Montgomery Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.