Web Sales Administrator

As part of our interview process and our commitment to building high-performing teams, we've partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team!

Culture Index Survey:

https://surveys.cultureindex.com/s/JUG2A3kJdh/121208 Southern Hobby Distribution, LLC. was founded in 1991 with one simple goal: to become our customers' greatest asset by delivering top-quality products, unmatched customer service, and the most knowledgeable sales staff in the hobby industry. Southern Hobby Distribution is seeking a reliable and detail-oriented Web Sales Administrator to support our operations. This role plays a key part in ensuring accurate order processing, secure payment handling, and outstanding customer service for our retail partners and customers. The ideal candidate thrives in a fast-paced environment, communicates effectively, and brings a positive, team-oriented attitude to every interaction.

Key Responsibilities:

Process and manage online orders with accuracy and efficiency Handle credit card transactions and ensure secure payment processing Provide excellent customer service via phone, email, and online channels Respond promptly to customer inquiries, order issues, and requests Maintain organized and up-to-date records of transactions and customer interactions Collaborate with internal departments to ensure timely and accurate order fulfillment Monitor order volume and prioritize tasks in a high-paced environment

Qualifications:

Excellent phone presence and strong verbal/written communication skills Highly organized with strong attention to detail Ability to multitask and perform well under pressure Positive demeanor and customer-first mindset Experience with online order entry and payment processing preferred Proficiency with Microsoft Office and web-based systems

Work Environment:

On-site training required Opportunity for remote or hybrid work schedule upon successful completion of training