Telecommunications Operator

JOB TITLE

Telecommunications Operator

GENERAL PURPOSE

Under general and/or immediate supervision, performs a variety of duties involved in receiving incoming calls for police and emergency assistance and dispatching necessary units; performs a variety of general support duties related to dispatch activities including record keeping, typing and filing; and monitors teletype communications.

SUPERVISION RECEIVED

Works under the general supervision of the TAC (Terminal Agency Coordinator)

SUPERVISION EXERCISED

Supervision is not a responsibility of this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following list is to be all inclusive. Generally, an employee in this position is at times required to:

• Receive emergency calls from the public requesting police or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures.
• Coordinate emergency calls and relay information and assistance requests involving other public safety agencies.
• Maintain contact with all units on assignment; maintain status and location of police field units.
• Answer non-emergency and maintenance service calls for assistance.
• Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of documents relating to public safety activities; prepare related reports as requested.
• Monitor alarm switchboard and dispatch assistance as needed.
• Operate a variety of public safety telecommunications equipment; test and inspect equipment as required.
• Enter, update and retrieve registration, stolen vehicles and other information.
• Learn departmental policies and procedures for service requests.
• Learn geographic features and streets within the area served.
• Learn police codes, practices and methods.
• Work under pressure, exercise good judgment and make sound decisions in emergency situations.
• Effectively and courteously deal with the public.
• Work various shifts as assigned.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective cooperative working relationships with those contacted in the course of work.
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.
• And any additional Duties as assigned.

PERIPHERAL DUTIES

• Maintains departmental equipment, supplies and facilities; Personal computer, typewriter, copy machine, telephone, fax machine, scanner, label maker, 10-key calculator.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, squatting and stooping in the performance of daily office activities.

The position also requires grasping, repetitive hand movement and finger coordination in preparing statistical reports and data, using a computer key board. Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing is required when providing phone and counter service to the public. The need to lift, drag and push file, paper and documents weighing up to 25 pounds also is required.

• Position also requires that you work shift work including weekends and holidays. There are no set schedules for this position. Licenses/Certifications
• Possession of, and continuously throughout employment, a Clear and valid Driver's License.

Benefits Medical Dental Vision Retirement 7% 2 to 1

Qualifications:

No Experience Necessary / On the Job Training High School Diploma or GED Valid Drivers License US Citizen