Telecommunicator/Records Clerk

Telecommunicator/Records Clerk Department:

Police Department Reports to: Director of Communications The Town of Tarboro Police Department is seeking dedicated, calm-under-pressure professional to serve as Telecommunicator/Records Clerk. This position plays a critical role in emergency response by serving as the vital link between the public and police and fire services.

GENERAL DESCRIPTION

The Telecommunicator operates telecommunication equipment in the receipt and transmission of police, fire and other calls. Telecommunicator perform technical work in monitoring multi-channel telecommunications equipment to dispatch police, fire, first responders or other personnel and equipment in response to emergency and non-emergency calls on an assigned shift. Employees in this class receive complaints and other forms of communications from the general public where appropriate, contacts the units to be dispatched, giving the type and location of the emergency and other pertinent information.

ESSENTIAL JOB FUNCTIONS

Receive incoming calls on multi-band, multi-channel telecommunications equipment; classifies as to nature and type of emergency or call Obtains precise and detailed information usually from distressed individuals to ensure an appropriate course of action Dispatches appropriate public safety personnel and equipment Responds to requests from the general public for information concerning full range of available public services or routes calls to appropriate department, division or person Records demographics and other identifying data for each call received according to type and nature of emergency or non-emergency Operates computer terminal for DCI (Division of Criminal Information) and departmental computer system Enters and extracts data needed for investigative purposes by police or others authorized to receive such data Receives and dispatches E911 calls, operates E911 equipment, including systems for telecommunication with the deaf Operates computer terminal for Computer Aided Dispatch (CAD) Telephone Fax ('252) 641-4247 (252)641-4206 Enters and extracts data needed for police operations and other authorized to receive such data; Makes decision if incoming calls should be referred to other local jurisdictions or if other state or local law enforcement, medical or fire personnel should be requested Receives and dispatches police and fire calls for the Town of Tarboro Monitors CCTV and intercom systems Perform related duties and assignments as directed by the department

KNOWLEDGE SKILLS AND ABILITIES

Thorough knowledge of internal procedures for documenting and responding to all requests for assistance; thorough knowledge of the geographical and topographical features of the Town of Tarboro and surrounding area; thorough knowledge of the Town of Tarboro infrastructure to include transportation routes, major buildings and residential areas; general knowledge of telecommunications equipment used in law enforcement or public safety environments; general knowledge of public safety policies and procedures for responding to emergencies; ability to operate technical, computerized equipment; ability to communicate precisely with a high degree of accuracy and clarity; ability to type a minimum of 35 words per minute; ability to deal with the public courteously and professionally under stressful conditions; ability to exercise good judgment and emotional maturity under stressful conditions; ability to recognize potentially dangerous situations based on verbal descriptions; ability to work long hours on rotating or permanent shifts, with occasional overtime as required to ensure the continuity of emergency communications; ability to maintain confidentiality of sensitive information

EDUCATION AND EXPERIENCE

Graduation from High school or GED equivalent and some experience in radio dispatching or public safety telecommunications work requiring computer skills and voice communication preferred; or any equivalent combination of experience and training, which provides the required knowledge, skills and ability.

ADDITIONAL REQUIREMENTS

Must be able to read, write and speak the English language Must be able to acquire and maintain a valid certification from the North Carolina Division of Criminal Information as a DCI Terminal Operator in multiple modules Must have a valid NC driver's license Must live within a 30-mile radius from the corporate limits of the town. Telephone Fax ('252) 641-4247 (252)641-4206 SALARY/BENEFITS Starting salary: $39,900 annually ($19.18/hour)(will vary with experience and certifications) The Town of Tarboro offers an excellent benefits package including retirement, insurance, leave, etc.

PHYSICAL REQUIREMENTS

Must be able to perform sedentary work exerting up to 25 pounds of force occasionally and less force frequently Must be able to perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions Must possess the visual acuity to prepare and analyze data and figures, operate a computer terminal, visually inspect and detect small defects in equipment, use measuring devices and do extensive reading. Specific vision abilities required by this position include; close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus Must be mentally able to competently perform all the essential job functions. Applications will be open until filled.

Submit applications to:

Town of Tarboro ATTN:

Human Resources 500 N. Main Street, PO Box 220 Tarboro, North Carolina 27886 (252) 641-4244 Equal Opportunity Employer