Telephone Operator, UPMC

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergencies.

Schedule:

Full-time, Evening shift with rotation. You must be able to work any shift on any day as needed. (4) 10-hour shifts, 12:30 PM - 11:00 PM. You have the option to work (5) 8-hour shifts 2:30 PM - 11:00 PM. Every other weekend.

Responsibilities:

May train new operators. May be required to do system data entry on request. Provide service to multiple answering service clients utilizing individualized protocols. Process appropriate emergency code or STAT page. Initiate voice pages when required. Provide Physician on call information to requesting individuals. Use required phrasing at all times when answering telephone calls. Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. Determine callers' requirements (extension desired, information requested, etc.) and transfer call. Provide a status report on any page in progress to the individual requesting the page.