Territory Manager

Job Summary The Territory Manager serves customers by developing and maintaining sales within a general geographical area, meeting customer needs, and growing Kloeckner business as aligned with company strategy. This position reports directly to the Commercial Director in a region. This position will cover the Ohio territory and requires willingness to travel 100%. Job Responsibilities Services existing accounts, obtain orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential new business Resolves customer complaints by investigating problems; developing solutions; making recommendations to management Works closely with inside sales and production teams to ensure customer needs are met and problems are adequately resolved in a timely and complete fashion Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications; establishing personal networks; participating in professional societies Provide historical records by maintaining records on territory and customer sales Other related duties as assigned Qualifications 1+ year in the metals industry with some level of product knowledge Results driven individual with high performance standards of themselves and others Strong external and internal customer focus Previous work experience in sales, management, account management, or relevant experience Experience using a CRM to maximize productivity and sales effectiveness Strong verbal and written communication skills Excellent listening, negotiation, and presentation skills Strong interpretation and analytical skills Ability to manage multiple customer accounts