Tier 2 - Field On-site Support Technician

About us Integrated Computer Services, Inc. The ideal candidate will have a solid background in networking technologies, concepts, and protocols. A willingness to acquire and maintain knowledge of the latest standards, products, and practices relating to the IT field while providing professional and prompt service. Customer services skills must be top notch to be able to maintain Integrated Computer Services, Inc. Standards.

Qualifications:

Minimum of 1-2 years or of IT work experience and technical training or certification equivalent.

Job description:

95% onsite support of clients technical needs. The candidate will be expected to travel daily to different customers, to provide onsite support. The customers are all in the Tri-State area, within 45-75 minutes North Jersey. Candidate must have a reliable car to commute to client sites, and will also have the option to use a company car.

Technical requirements include:

• PC component installation, configuration, and troubleshooting
• Microsoft Windows Server and Client operating systems
• Help Desk support and knowledge of Microsoft Windows 10, Office 365
• Understanding of Virtualization technologies such as: VMware and Microsoft Hyper-V
• Understanding LAN/WAN topology, network protocols switches, and SonicWALL firewalls
• Microsoft Certifications, CompTIA A+ and \ or Network + preferred but not mandatory.
• Worked at an Managed Service Provider for at least 6 months

Job Type:

Full-time Salary:

$55,000.00 to $65,000.00 /year +

Commission Benefits:

Health Insurance, Disability, Paid Time Off Retirement:

401k

Plan & Company Pension Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off Retirement plan

Education:

Associate (Required)

Experience:

Computer networking: 5 years (Required) Working for an

MSP:

5 years (Required)

Windows:

5 years (Required)

Mac OS:

5 years (Required) Software troubleshooting: 5 years (Required) Computer hardware: 5 years (Required) Willingness to travel: 100% (Required)

Work Location:

In person