Tier I/II Help Desk Support

Jobs › Lexington, MA › Tier I/II Help Desk Support Robert Half Tier I/II Help Desk Support Lexington, MA Apply Description We are looking for a Tier I/II Help Desk Support specialist to provide responsive technical assistance for end users in Lexington, Massachusetts. This Contract position is ideal for someone with at least one year of experience supporting desktop environments, mobile devices, and ticket-driven service desk operations. The role focuses on resolving day-to-day hardware, software, and account issues while delivering clear communication and dependable customer service.

Responsibilities:

• Respond to incoming support requests and document all work accurately within the service desk ticketing system.
• Troubleshoot issues involving Windows-based computers, user accounts, and common business applications to restore productivity quickly.
• Assist employees with password resets, account access, and directory-related support tasks within Active Directory.
• Provide hands-on and remote support for mobile devices, including Apple iPhone and Google Android platforms.
• Support users working within Google Workspace by addressing access problems, application questions, and basic configuration needs.
• Escalate more complex incidents when needed while keeping users informed on progress and expected next steps.
• Prepare, configure, and maintain end-user workstations running Microsoft Windows 10 for daily business use. Requirements
• At least 1 year of experience in a help desk, desktop support, or service desk environment.
• Working knowledge of Microsoft Windows and Windows 10 troubleshooting in an end-user setting.
• Familiarity with Active Directory for basic account administration and access support.
• Experience managing or updating service desk tickets with clear and accurate notes.
• Ability to diagnose and resolve routine technical issues with strong attention to customer service.
• Exposure to mobile device support for Apple iPhone and Google Android users.
• Basic familiarity with Google Workspace and supporting users across common collaboration tools.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Tier I/II Help Desk Support Lexington, MA Clear All Apply