Lounge Supervisor

Lounge Supervisor
Jamaica, New York
Operations
Lounge Operations
Permanent Full-Time
On-Site
8325
Job Description
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary
The Lounge Supervisor is responsible for oversight of the lounge operations by ensuring exceptional customer service levels are met through proactive monitoring and supervision of employees and suppliers while fostering strong working relationships with Airline partners.
The expected pay rate is $28/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your activities
Execute and enforce Swissport's policies to ensure the lounge operations are compliant with airport, company, and regulatory requirements
Adjust manpower assignments based upon operational needs while monitoring adherence to meals and rest break policies
Coach, counsel and take appropriate disciplinary action as needed for subordinate employees
Supervise all lounge staff regarding the day-to-day operations of the lounge
Attend to and resolve customer concerns and/or complaints
Daily stock/inventory level monitoring and ordering
Greet and engage customers with a smile in accordance with hospitality standards
Replenish merchandizers and other stations with food and snacks as needed
Regularly check the drinks stations and maintain proper stock levels Communicate with BOH when stock is running low
Serve beer, wine and other beverages from our fully tendered bar Buss and sanitize tables, wash dishes and dispose of trash following all SOPs
Clean and wipe down surfaces, maintain an organized lounge area, and ensure cleanliness
Sweep, mop and vacuum floors as needed or instructed
Assist with deliveries, stock rotation and organization of inventory
Above all, deliver exceptional customer service with every guest interaction
Bid passengers a farewell and encourage their return
Other duties as assigned
Your profile Lounge agents must be 21 years of age or older Previous experience in hospitality, food and beverage or customer service required
Minimum 1 year experience in a supervisory role
Good command of the English language both verbal and written High school diploma or equivalent Reliable transportation to and from the airport Able to lift 50 lbs. without assistance Ability to work efficiently in a fast-paced restaurant type setting
Physically able to be on your feet during an entire shift (8-10 hrs.); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching Positive attitude, excellent communication and willingness to get along with co-workers and work as a team
Ability to pass a 10 yr. federal background check Food Handler's license and Responsible Beverage Service license or the ability to obtain
Willingness to work early mornings, late nights and/or weekends and holidays
Professional personality and strong customer service knowledge
What we offer 401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!