Ramp Agent (Temporary)

The City of Sugar Land is seeking a temporary Ramp Agent at the Sugar Land Regional Airport . This position is anticipated to begin in June and continue through October. Please note that this timeline is an estimate and may be adjusted at any time during the duration of the assignment. Why Should You Join Our Team? Our trailblazing culture focuses on our employees, our citizens and the services we provide to our community. We are a data-driven and innovative full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. We pay our Ramp Agents a starting salary of $22.24 per hour.

Our City Mission :

WE ARE TRAILBLAZERS!

Relentless in Our Pursuit of Good so that Our Employees, Residents, and Businesses Can Enjoy a Life Better than They Can Even Imagine.

Our Employee Values :

Our values ignite passion, drive, and a sense of purpose, fostering a thriving and successful organizational culture! We follow the

BLAZE Values:

Bold :

We encourage each other to be bold in our ideas, decisions, and actions. We embrace innovation and take risks to drive progress.

Loyal :

We are loyal to each other, the City and our Mission and Vision. We support each other to foster a cohesive and collaborative work environment. We celebrate our successes and address the challenges facing us, together.

Adaptable :

We are resilient because we adapt to changing landscapes and market dynamics. We are flexible and understand the need for work-life balance. We embrace new technologies and evolving trends.

Zealous :

We are committed to excellence in all endeavors. We encourage each other to strive for the highest standards of public service, quality, and performance. We hold ourselves, and each other, accountable for our words and actions.

Empowered :

We are empowered with the necessary resources, opportunities, and responsibilities to excel in our roles. We seek out opportunities for development and growth, and help others do the same. We are inclusive, we embrace our differences and recognize the strength that comes from different perspectives and experiences. We are TrailBLAZErs! About the City of Sugar Land The City of Sugar Land, a municipality with a population of 111,026, provides the highest quality of affordable services to meet the needs of its residents. And our citizens agree—the most recent Citizen Satisfaction Survey told us that 95% of our residents love calling Sugar Land home and 10% say that nothing would make their lives better than it already is, but we look to the future and work hard to make our community and the world better than we can even imagine. Are we the right fit for YOU?

Ask yourself:

Do you enjoy working with people? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? Do you embrace change? Do you enjoy working in a professional AND casual environment? Do you have a passion for aviation ? If so, please consider applying for the Ramp Agent position today ! As a Ramp Agent you will: Marshal arriving and departing aircraft safely on the ramp and properly place and remove chocks to ensure safe ground operations. Greet flight crews and passengers upon arrival and departure and ensure the FBO Standard of Service is followed. Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner - make the customer feel at home. Provide concierge-style customer services; special requests made by customers needing assistance. Assist passengers with luggage and valet vehicles as needed. Have rental cars, valets, limos staged on the ramp to meet aircraft Assist with catering, coffee, ice and papers on aircraft. Distribute and manage correct paperwork of rental cars for customers when outside of rental car hours. Communicate effectively over the two-way radio using aviation terminology at the same time. Communicate with Line Crew and ASR's for accurate, optimal service. Help maintain the airport shuttle; including transporting flight crews to hotels, washing, detailing, maintaining interior appearance. Cleaning will be done at the wash rack, supplies will be supplied; fueling will be at the fuel farm and recorded.

Maintain customer amenity areas:

Oversee storage room and the mail room; oversee that the catering room and FBO kitchen are clean and orderly; monitor complimentary newspapers.

Ramp security:

grant gate access to customers that require ramp access and escort to their aircraft. Resolve customer questions and/or complaints and assist with trade shows and special events as required. Perform any other duties and responsibilities as directed by the Line Supervisors, Customer Experience Manager or Airport Management.

Formal Education:

High school diploma or GED.

Relatable Work Experience:

One year of previous experience in customer relations Fixed Based Operator (FBO) experience is preferred. Training (License and/or Certification): Valid Texas Drivers License This position is anticipated to begin in June and continue through October. Please note that this timeline is an estimate and may be adjusted at any time during the duration of the assignment. The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations. Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation. The City of Sugar Land is an equal Opportunity employer.