Customer Support Representative II - Facilities Courier Unit

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The County of Riverside's Department of Public Social Services (DPSS), Administrative Services Division, Facilities Courier Unit, seeks to fill a vacancy for a Customer Support Representative II assigned to Riverside, CA. This position requires travel throughout the County of Riverside, including desert regions and Blythe. The incumbent will be responsible for providing department-wide services across 33+ DPSS sites located throughout the County of Riverside. These services include courier duties such as supply deliveries, closed-file pickup and delivery, same-day deliveries of critical or urgent documents, and the pick up and delivery of inter-office mail. The selected incumbent will also be required to process U.S. postal mail with accuracy and efficiency. The most competitive candidate will have prior experience as a Customer Support Representative II or in a closely related position, experience driving as a courier, mail delivery and/or mailroom experience, and experience handling confidential information. Meet the Team! The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. Can you see yourself here?

EXAMPLES OF ESSENTIAL DUTIES CENTRALIZED MAIL SUPPORT

Independently carry out the full range of mailroom functions and procedures: sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S. mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S. mail. Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S. mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County. Assign required charges for and meter U.S. mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries; apply on a daily basis specific laws, rules, and policies related to the U.S. Postal Service and mailroom operations; monitor vendor documentation and purchase order activity.

SUPPLY SERVICES SUPPORT

Load and unload supplies, materials and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills. Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory. Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds. Research problems, adjust schedules to meet deadlines and time frames, and respond to customer concerns; plan and schedule ordering, receipt, and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.

RECORDS MANAGEMENT

Maintain, store, and process records; file and retrieve files, records, and other documents; input information into and maintain a computerized information retrieval system. Collect, sort, and box quantities of files, records, and/or documents; prepare documents for storage and maintain storage facilities; deliver and pick-up records and other material for the division assigned.

SUPPORT SERVICES TECHNICAL ASSISTANCE

Assist in performing a variety of minor facilities mechanical and maintenance work under the instruction of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment. COURIER and

DELIVERY DUTY

Using a County vehicle, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers.

FACILITIES SUPPORT CENTER

Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information. Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates. Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.

ASSETS MANAGEMENT

Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS. Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition. Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations, conducting periodic inventory and assisting with the deployment of large quantities of equipment.

MINIMUM QUALIFICATIONS OPTION I

Education:

Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience:

One year as a Riverside County Customer Support Representative

I. OPTION II

Education:

Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience:

Two years in any combination of the following: mail delivery service, supply, warehouse, help desk, records management, support services, assets or inventory control operations, or delivery or courier services which required determining routes from mailing addresses.

ALL OPTIONS

Knowledge of:

Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.

Ability to:

Read and understand work orders, maps, and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.

SUPPLEMENTAL INFORMATION

For questions regarding this recruitment Contact Joshua Roberts at (951) 955-2548 or joroberts@rivco.org. Please allow 1-2 business days for a response to general inquiries ________________________________________________________________________________________

APPLICATION INFORMATION

Veteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE). Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com. If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.