Hospital Services Representative

LIFELINE

Blood Services 183 Sterling Farms Drive Jackson, Tennessee 38305

Job Title Hospital Services Representative Department:

Technical Services Reports to:

Product Coordinator and Director of Technical Services Supervises:

N/A Hours:

Full Time Monday through Friday On Call as Needed Occasional nights and weekends Due to the possibility of business needs changing, LIFELINE reserves the right to change an employee's primary schedule.

Travel:

5% Job Description This position includes Component, Distribution, and Courier duties. This position rotates in the Distribution On-Call schedule. Duties and Responsibilities The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. All employees must perform all assigned duties in compliance with internal SOPs, external regulations, and internal policies, bring compliance issues to the attention of management and assure quality customer service to all customers internal and external. Employees must comply with traffic legislation, be conscious of road safety, demonstrate safe driving, and other good road safety habits while driving their personal vehicle for work purposes. Component Preparation Duties Whole Blood Preparation Red Blood Cell Preparation Whole Blood Plasma Preparation ALYX Plasma Preparation Daily, Weekly, and Monthly Quality Control and Preventative Maintenance Packing and Shipping Recovered Plasma Biohazard Disposal Maintenance and Storage of Blood Components, including Temperature Monitoring System Labeling of blood and blood products bexWISE operations Distribution Duties Daily orders Blood shipments and returns Shipping recovered plasma Inventory control Resource management FedEx Importing and Exporting Irradiation of Blood Products Courier Duties Efficiently and accurately transport unprocessed/processed blood and blood products, campus mail, supplies and medical equipment. Practice safe driving skills during transport; adhere to all driving regulations Load and unload vehicles while practicing safe techniques with lifting, pushing and pulling Deliver items to specified points using most efficient routes. Keep log of items received and delivered; document daily activities as required Notify supervisor of any concerns, issues and/or delays Training iWELCOME, iLEAD, Annual cGMP, Annual Safety, Annual Human Resources (Sexual Harassment, Workplace Bullying, Diversity/Unconscious Bias) Customer Service, Blood Establishment Computer Systems, and all required departmental and interdepartmental training. Qualifications

EDUCATION

High school diploma or equivalent. Current and valid driver's license in good standing.

EXPERIENCE

N/A SKILLS:

Demonstrated AIDET skills daily with donors, guests, customers, employees, and vendors Language skills must include reading, writing, and speaking English effectively and following oral and written instructions consistent with policies and procedures, SOPs, or other requirements Ability to make sound decisions under pressure Demonstrate the ability to multi-tasks Ability to function as a key team member in a high-level production environment coupled with strong organizational skills Ability to work independently and to meet deadlines and show initiative daily Demonstrate ability to work without direct supervision Must be able to make simple decisions based on well-defined choices Ability to communicate effectively with the staff and the public to enhance Lifeline's relationship with the community Contributes to a positive work environment and demonstrates an overall team effort Basic computer skills in Microsoft Office to include Word, Excel, and Outlook Working Conditions Functions are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. Performance of this job could expose the employee to blood-borne pathogens. The noise level in the work environment is usually low to moderate. Physical Requirements Employee is required to stand, walk, sit, and have the ability to lift a minimum of 50 pounds. Ability to operate a motor vehicle safely