Police Services Specialist I

Police Services Specialist I City of Yakima - 4.2 Yakima, WA Job Details Full-time $21.66 - $25.98 an hour 1 day ago Qualifications Some college Record keeping Computer operation Spanish Occupational safety regulation compliance Microsoft Excel Basic math Handling customer inquiries Adhering to traffic regulations Filing Collaborating with government agencies English High school diploma or GED Analysis skills Driving Task prioritization Data entry Organizational skills Clerical experience Productivity software Grammar Experience Entry level Under 1 year Office experience Full Job Description JOB If you like to work in a fast-paced work environment and want to make a difference in your community, the Yakima Police Department is looking for customer service orientated people to join the Police Services team!

MINIMUM REQUIREMENTS

High School diploma or equivalent (GED) and one (1) year general office work experience providing direct customer service. Related college/vocational coursework may substitute for up to 6 months (1040 hours) of office experience. Must successfully pass pre-suitability testing, background investigation including but not limited to criminal history check, polygraph, and psychological evaluation.

To be certified Bilingual/biliterate English/Spanish and be eligible for the incentive pay, candidates must pass a proficiency test.

LICENSES, REGISTRATION AND CERTIFICATE

Must possess and maintain a valid

WACIC/NCIC

Level II Certification within six (6) months of hire.

EXAMPLE OF DUTIES

Under general supervision; receives emergency and police calls, obtains pertinent information from the caller and routes electronic data to a central dispatch center for police/emergency response; provides assistance to the public on processes and information relating to police, criminal, and a variety of license information as appropriate; makes determinations on the eligibility for obtaining specific licenses, performing criminal records checks, updating and verifying the accuracy of computerized case files, and responding to related requests for information.

SUPPLEMENTAL INFORMATION

Knowledge of State and Federal laws regarding dissemination of criminal and non-criminal and other confidential information; department policies and procedures. Knowledge of techniques and strategies for dissemination of sensitive written and verbal information to a wide range of individuals, including but not limited to City Staff, other governmental agencies, and members of the public.

Working knowledge of industry applications; Microsoft Office Suite including Excel. Must be able to enter information into a computer system within speed and accuracy.

Must possess well-developed clerical and mathematical skills and have knowledge of office practices and procedures including but not limited to the effective use of business English, grammar, punctuation, composition, filing and records systems; and basic law enforcement and court terminology. Ability to work independently and utilize good judgment within established procedural guidelines; maintain sustained attention to detail and work under timeline pressures; prioritize workloads; manage multiple tasks with competing deadlines. Excellent analytical and organizational skills are essential. Must possess ability to quickly adapt to changing priorities and demands.

Ability to establish, facilitate, and maintain an effective and courteous working relationship with the public, other federal, state and local law enforcement agencies, courts and local business and community leaders, different ethnic groups, victims of violent crimes, families of homicide victims, city officials and employees. Ability to consistently and continually provide outstanding customer service including but not limited to demonstrating professionalism, tact, diplomacy, and respect to individuals, groups and organizations representing a wide diversity of ethnicities, cultures, opinions, and beliefs. Must routinely and regularly maintain a high degree of confidentiality and discretion through all forms of communication. Ability to positively receive feedback and take direction is essential.

Ability to effectively communicate and follow detailed instructions, both orally and in writing. Ability to operate standard office equipment including but not limited to YPD Computer Records Management System, WACIC/NCIC computers, and personal computers with various software programs. FAX machine, copy machine, calculators, telephones, and various audio-visual equipment.

When driving City vehicles, must be able to drive legally with precision, speed and safety. Ability to consistently work safely and in compliance with the federal, state and local regulations, laws, policies and standards; to recognize traffic hazards and other potential safety concerns; and to make sound decisions and actions while performing duties and/or operating vehicles.

PHYSICAL DEMANDS

Work is performed primarily in an office environment while sitting at a desk or computer terminal for extended periods of time or while standing for a period of time. Occasionally needs to drive or travel to other locations to perform duties or attend meetings. Occasionally needs to move inside the office to access file cabinets, office machinery, etc. Constant use of both hands in reaching/handling/ grasping/keyboarding or other fine motor skills manipulationwhile driving and/or performing duties operating on computers. Occasional heavy work includes lifting and carrying up to 50 pounds. Occasionally ascends/descends stairs and ladders while maintaining balance. Constant use of all senses including feeling/talking/hearing/seeing while performing duties and while communicating with co-workers, general public and completing all tasks as assigned. May be exposed to insects, noxious odors, fumes, or chemicals, solvents, bio-hazards, and/or bloodborne pathogens. Frequent kneeling/bending/ crouching/crawling/reaching/walking. May work in remote locations or in noisy work area. Must be able to distinguish color and maintain long-term and short-term memory. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

UNUSUAL WORKING

CONDITIONSMust work with the individuals who may be irate, upset or emotionally distressed. Work schedules may occasionally include shift work, including weekends and/or holidays. Occasional extension of the work day to cover for shortages in personnel or to meet deadlines. May be exposed to biohazardous materials, needles, drug paraphernalia and property which may be odorous, dirty, soiled from crime, bug infestation, or other contaminants. Requires routinely driving and/or traveling to a variety of locations for mail pick-up and delivery, and to attend off-site meetings. May be required to testify in court.