Membership Renewal Specialist - TVC Pro-Driver

TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores. Welcome to TVC Pro-Driver! Our Inside Sales team is looking for a Membership Renewal Specialist to play a vital role in sustaining member engagement and retention by proactively reaching out to TVC members with memberships nearing expiration. This role involves managing a high volume of outbound calls, communicating effectively, and accurately documenting interactions using internal systems.

Job Functions:

Conduct up to 150 outbound calls per day to TVC members regarding upcoming membership expirations. Manage calls efficiently, aiming to complete each interaction within 5 minutes. Operate within an auto dialer system to maximize outreach and productivity. Accurately document member interactions using Salesforce and The Matrix platforms. Process membership payments securely through the online payment portal.

Experience and Qualifications:

Strong verbal communication and customer service skills. Ability to work in a fast-paced, high-volume call environment. Experience with CRM tools, especially Salesforce, preferred. Familiarity with auto dialers and online payment systems. Detail-oriented with strong organizational and time management skills. Success metrics Daily call volume and completion rate. Call handling time and efficiency. Accuracy of documentation in Salesforce and The Matrix. Successful payment processing and renewal conversion rate.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply.