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Job Description
Driver Success Manager zTrip TN Nashville, TN Job Details 13 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Employee relationship building Stakeholder relationship building Full Job Description Driver Success Manager Recruit, Support, and Empower Our Driver Community Are you passionate about helping people succeed and building strong professional relationships? Join our Nashville, TN team as a Driver Success Manager , where you will play a critical role in attracting, onboarding, engaging, and retaining the professional drivers who are essential to our transportation network. In this role, you'll do more than recruit—you'll help drivers thrive from their first interaction through their long-term success with the company. If you enjoy connecting with people, solving challenges, and creating a positive driver experience, this opportunity is for you. What We Offer as a
Driver Success Manager:
Medical, dental, vision, and life insurance 401(k) with company match Paid Time Off (PTO) and paid holidays Consistent Monday-Friday work schedule Professional development and advancement opportunities Key Responsibilities of a
Driver Success Manager:
Driver Recruitment & Growth Develop and execute recruiting strategies to attract qualified driver candidates Meet hiring and onboarding goals through proactive sourcing and outreach efforts Build and maintain a strong pipeline of prospective drivers through referrals, networking, and community engagement Represent the organization at job fairs, recruiting events, and local community functions Promote driving opportunities and expand awareness within the local market Onboarding & Driver Experience Serve as the primary point of contact throughout the onboarding process Conduct orientations and onboarding sessions for Independent Contractors (ICs) Guide new drivers through application, onboarding, compliance, and vehicle readiness requirements Ensure a seamless, welcoming, and positive onboarding experience Provide ongoing guidance to help drivers start successfully and confidently Driver Engagement & Retention Build and maintain strong relationships with active drivers Provide support and resources that contribute to driver satisfaction and long-term success Address concerns, identify solutions, and connect drivers with appropriate support teams Partner with leadership to implement driver engagement and retention initiatives Promote a positive driver culture through regular communication and relationship-building Reporting & Operational Support Maintain accurate records related to recruiting, onboarding, and driver engagement activities Track key performance indicators, including hiring, onboarding completion, and retention metrics Prepare reports and provide updates to management Support workforce planning and additional operational initiatives as needed Collaborate with internal teams to ensure a consistent and positive driver experience Qualifications of a
Driver Success Manager:
Experience in recruiting, staffing, talent acquisition, customer service, sales, or a related field preferred Excellent communication and relationship-building skills Strong organizational and time-management abilities Self-motivated with a results-oriented mindset Ability to manage multiple priorities in a fast-paced environment Professional, dependable, and team-focused approach Passion for helping individuals achieve long-term success and career growth Why Join Us? Make a direct impact on driver recruitment, engagement, and retention Help build and strengthen a successful driver community Work in a dynamic, people-centered environment Partner with leadership to drive workforce growth and success Be part of an organization committed to service, innovation, and transportation excellence Apply Today If you're excited about developing talent, building lasting relationships, and helping drivers achieve success, we invite you to apply for our Driver Success Manager position and play a key role in shaping the future of transportation in Nashville.
