Operations Support Associate

In this role, you ll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness. The ideal candidate is motivated, organized, and comfortable delivering hands-on support in a fast-paced environment. What you''ll do:

Customer Service and Vehicle Processing:

Assist customers with the rental process, including check-in, vehicle assignment, and rental return. Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections. Manage and organize vehicle compliance documents.

Operational Support:

Organize the vehicle lot and coordinate vehicle transportation. Complete daily rental operations tasks. Report vehicle issues, program challenges, and bugs to the designated point of contact.

Standards and Communication:

Maintain the company s service standards when interacting with drivers. Communicate effectively with on-site staff and remote support teams. Provide clear, concise updates and maintain accurate documentation. Role specifics and target candidate profile Ideal candidate profile Someone outgoing and able to have a conversation (they will need to talk to customers), and then also work heads down and clean/move a car. Past car detailing experience is a plus, or someone who has worked around cars, or has worked outside Daily tasks

Customer Service and Vehicle Processing:

• Assist customers with the Flexdrive rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage vehicle compliance documents.

Operational Support:

• Organize the vehicle lot and manage vehicle transportation.
• Conduct daily rental operations tasks.
• Ability to physically handle high amounts of standing and walking.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.

Required skills

Experience:

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the market area
• Demonstrated ability to provide excellent customer service and resolve problems effectively.
• Strong verbal and written communication skills.
• Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team.
• Valid, unrestricted driver''s license and a satisfactory driving record, and be insurable under insurance policy.
• Ability to follow instructions and work independently.