Operations Support Associate

Operations Support Associate SocioSquares - 4.0 Irving, TX Job Details Part-time $19 an hour 22 hours ago Qualifications Customer communication Automotive rental reservation management Interpersonal skills In-person customer service De-escalation techniques Conflict de-escalation Incident Escalation Driver's License Attention to detail Vehicle maintenance Escalation handling Full Job Description About the Role We are looking for a reliable, customer-focused, and hands-on Vehicle Operations Associate to support our daily rental operations. The ideal candidate enjoys interacting with customers, is comfortable working independently, and takes pride in maintaining vehicles and operational excellence. This role combines customer service responsibilities with vehicle preparation, inspections, and lot management. Previous experience working with vehicles, car detailing, outdoor operations, retail, hospitality, or customer-facing environments is highly preferred. Key Responsibilities Customer Service & Vehicle Processing Assist customers throughout the vehicle rental process, including check-in, vehicle assignment, and rental returns. Deliver exceptional customer service and address customer concerns professionally. Prepare rental vehicles for drivers by: Cleaning and detailing vehicles Fueling vehicles as needed Installing telematics devices and license plates Conducting vehicle inspections Ensure all vehicle compliance documentation is accurate and up to date. Operational Support Organize and maintain the vehicle lot efficiently. Assist with vehicle transportation and movement within designated areas. Perform daily rental operations tasks to ensure smooth business operations. Report vehicle issues, operational challenges, system bugs, and process improvements to the appropriate team. Maintain cleanliness, safety, and organization of vehicles and work areas. Required Qualifications Minimum 1 year of experience in an in-person customer service role such as retail, hospitality, technical support, or similar environments. Strong verbal and written communication skills. Demonstrated ability to provide excellent customer service and resolve issues effectively. Ability to remain patient, de-escalate difficult situations, and maintain professionalism under pressure. Strong problem-solving skills and attention to detail. Ability to follow instructions and work independently with minimal supervision. Familiarity with the local market area is preferred. Valid, unrestricted driver's license with a clean driving record. Must be insurable under company insurance requirements. Preferred Qualifications Previous experience in car detailing, vehicle maintenance, automotive services, fleet operations, or related fields. Experience working in outdoor environments. Comfort handling physical tasks and being on your feet for extended periods. Physical Requirements Ability to stand and walk for extended periods throughout the workday. Ability to work outdoors in varying weather conditions. Ability to move and inspect vehicles safely and efficiently. What We're Looking For Friendly and outgoing personality with strong interpersonal skills. Customer-first mindset. Self-motivated and dependable work ethic. Ability to balance customer interactions with operational responsibilities. Team player with a proactive approach to problem-solving.

Pay:

$19.00 per hour Application Question(s): Are you a U.S. citizen or GC holder? 1. Can you describe a time when you assisted customers in person and had to resolve an issue quickly? What steps did you take to ensure a positive experience? 2. This role involves preparing vehicles (fueling, cleaning, installing equipment) and performing inspections. What experience do you have with hands-on, physical tasks or similar operational work? 3. Tell me about a time when you were responsible for managing documents, inventory, or equipment. How did you stay organized and ensure accuracy? 4. When you notice something isn't working—such as equipment issues, system problems, or customer concerns—how do you typically communicate and escalate the issue? 5. This job requires following detailed instructions while also working independently. Can you give an example of when you had to do this in a previous role? 6. This role requires a valid driver's license, a clean driving record, and safe operation of vehicles. Are you comfortable driving and maneuvering vehicles as part of your daily work? Are you able to work onsite at the designated location for this role? Are you able to commit to the schedule required for this position? What is your desired pay rate? What is your month and day of birth (for background check purposes)?

Work Location:

In person