Autonomous Vehicle Roadside Assistance Agent

What can you expect in a "Autonomous Vehicle Roadside Assistance Agent" role with

TaskUs:

As an Autonomous Vehicle Roadside Assistance Agent at TaskUs, you'll be the ultimate tech whisperer for self-driving cars!

Imagine this:

You're out and about in a company vehicle, troubleshooting robot cars, monitoring their every move, and sometimes even giving their "brains" a reboot. You'll be the hero who gets these futuristic rides back on track! But wait, there's more! You'll also be a superstar public relations rep, chatting with folks about the magic of self-driving tech and making sure passengers have a smooth, safe journey. Think of yourself as part tech expert, part customer service guru, and all-around awesome autonomous vehicle pro!

Key Responsibilities:

Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas. Monitor multiple software systems with constant focus. Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s). Consistently demonstrate situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment. Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co-driver, 5 days a week to service self-driving autonomous vehicle computers that are operating within the market. Safely operates a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s). Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle's operations. Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location. Responsible for safely setting up self-driving autonomous vehicles. Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle. Maintain TaskUs's high standard of safety, inside and outside of the vehicle Be the deputy for technology by communicating courteously always with management, engineers, and the public Capable of responding quickly to changing and potentially high-pressure environments Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations Complete daily reports and document procedures and tests Interact with the members of the public and educate them on self-driving technology Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing Other duties as required

Education, Licensing, and Certifications Required:

Must be 21 years old High School Diploma or GED required . Four-year college degree (preferred) in a related field like industrial or applied sciences Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or other applicable regulations and laws (where required) Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working

Experience:

Minimum 1 year Entry Level IT support / Software Troubleshooting Experience required Minimum of 3 years of experience driving on public roads. Additional experience is preferred Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs) Proficiency with using a touchscreen smartphone Must be able to type at least 40 adjusted wpm

Skills and Knowledge Required:

Must have good attention to detail and be able to quickly and concisely describe their thoughts Capable of responding quickly and simultaneously to multiple scenarios Adapt quickly to new and developing technology Cross-functional verbal and written communication and issue escalation Must be able to multitask multiple technologies, including communications devices and vehicle status systems Must be able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and travel for up to one month Excellent written and verbal communication skills; Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments The job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. TaskUs reserves the right to revise this job description at any time.

Compensation :

$25.00 per hour (10% Shift Differential hourly for hours between 8pm-6am)

Pre-Employment Requirements:

Must submit to a drug test and background check

Driving Record Pre-Employment Physical Physical Requirements:

Occasional standing, walking, and sitting Long periods of sitting Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl Must be able to occasionally lift and/or move up to 45 pounds Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus Most work is accomplished outdoors in a vehicle

Benefits:

As of day 1 you will be eligible for: Life/Disability Insurance Roundglass Living Wellness Employee Assistance Program (EAP) Employee Discounts PTO/UTO (N/A for Seasonal) Birthday Leave 401k After 1 month of employment:

Medical, Dental and Vision Insurance What We Offer:

TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance On-the-job training Paid time off Paid training Referral program Tools provided Vision insurance

Work Location:

In person