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Job Description
Deckhand - Liberty Landing Ferry Hornblower - 3.5 Jersey City, NJ Job Details $21.48 an hour 13 hours ago Qualifications Computer operation Customer communication Serving clients In-person customer service High school diploma or GED Driver's License Productivity software Full Job Description Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
Under the direct supervision of the Captain, the Deckhand serves on deck aboard a US Coast Guard inspected small passenger vessel, practicing good seamanship while performing duties as a Liberty Landing Ferry crew member in fulfilling the job tasks required for Deck Safety, Security and Customer Service.
Duties and Responsibilities:
Ensures the safety and security of passengers. Work with a "safety-first" attitude. Interacts with the passengers to provide a pleasurable experience. Assists guests and answers questions in regard to service & schedules. Performs navigational functions as a look-out or other job duties, as assigned by the Captain. Performs safety functions assigned on the Watch Quarter and Emergency Station Bill. Practices good housekeeping onboard the vessel including cleaning windows, decks, etc. Follow company's
COVID-19
cleaning and sanitizing procedures Responsible for the selling and collecting of passenger tickets and cash handling Responsible for checking passengers' bags, knapsacks, etc. at the direction of the Company Security Officer, Vessel Security Officer, or other designated Company Representative. Tends to safe passenger loading and unloading. Tends mooring lines during vessel maneuvers and while alongside the dock as needed. Properly always wears Liberty Landing Ferry Uniform while in the presence of guests. Minimize impact on the environment when at work. Treat our customers with RESPECT at all times. Complies with and enforces established policies and procedures. Ensures deck and engine room preventative maintenance. Crewmembers with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Performs other duties as assigned.
Requirements & Qualifications:
HS Diploma or equivalent Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain Valid First Aid/CPR Certification, and/or ability to obtain and maintain Obtain and maintain certification for alcohol service after training completion Excellent customer service skills Ability to effectively interact with the passengers, guests, and fellow employees Ability to work in a fast-paced, quickly changing environment Basic computer skills with Microsoft Office familiarity Minimum six (6) months customer service experience preferred Previous marine experience or watch standing experience preferred One (1) year experience as Deckhand onboard vessels; passenger vessel experience preferred Valid Driver's License Copy of DD214, if Veteran status Must be at least 18 years of age Hornblower will consider qualified applicants with arrest and conviction records in a manner consistent with fair chance or other applicable laws and regulations. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
