First Mate Engagement Manager

The Gig You're an educator at heart but you think commercially. You understand that confident, capable First Mates drive sustainable growth. When advisors feel equipped, supported, and inspired, they sell with conviction. As a First Mate Engagement Manager, you lead structured engagement and distance learning delivery across North America. You accelerate onboarding, strengthen advisor capability, and design targeted enablement interventions aligned to regional commercial priorities. In active partnership with Directors of Sales and Business Development Managers, you translate sales strategy into structured engagement programs that elevate confidence, address capability gaps, and support sustained regional performance. This is a high-delivery, high-impact role focused on disciplined execution, meaningful partnership, and building a scalable engagement engine that strengthens the Virgin Voyages trade ecosystem. You may also provide in-person event or regional activation support where required. This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You'll Be Up To:

• Lead structured engagement and distance learning programs that translate commercial strategy into practical advisor confidence.
• Accelerate onboarding through clearly defined activation journeys that reduce friction and build early selling momentum.
• Drive adoption of digital learning pathways and enablement tools, ensuring advisors are equipped to sell effectively.
• Deliver high-impact virtual engagement sessions that move beyond product knowledge into applied selling confidence.
• Partner closely with Directors of Sales and Business Development Managers to identify regional capability gaps and align engagement initiatives to commercial priorities.
• Design targeted enablement interventions for priority accounts or underperforming segments.
• Integrate campaign messaging across learning and engagement touchpoints.
• Maintain an active presence across Social Engagement channels, responding to advisor questions, contributing to discussions, and driving sustained interaction that reinforces learning and activation initiatives.
• Capture insight from advisor interactions and escalate recurring themes or friction points to Sales and cross-functional teams.
• Represent Virgin Voyages professionally across virtual and in-person environments, supporting regional events or trade activations where required.
• All other suits as assigned Superpowers Required
• Bachelor's degree or equivalent combination of education and relevant professional experience.
• 5+ years in travel, hospitality, sales enablement, learning, engagement, or advisor development; cruise industry experience preferred.
• Strong understanding of the travel trade ecosystem, including host agencies, consortia, and regional sales structures.
• Demonstrated success delivering structured engagement programmes that improve capability, confidence, and commercial outcomes.
• Experience designing and facilitating high-impact virtual and in-person training sessions.
• Ability to interpret engagement data and advisor insight to refine delivery and optimise performance.
• Proven ability to collaborate cross-functionally with Sales, Marketing, and Brand stakeholders.
• Strong communication skills with the confidence to influence and energise diverse advisor audiences.
• Experience operating within structured performance frameworks and disciplined delivery cadences.

What Matters To Us At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won't be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self. "I'm often asked what it is that makes Virgin different. The simple answer is — our people" Sir Richard Branson Our people are the heart and soul of our business. We are a passionate lot, united in our desire to create something really special for our sailors.