PARTS DELIVERY

PARTS DELIVERY

Garton Tractor - 5.0 Fresno, CA Job Details Full-time $18 - $24 an hour 2 days ago Qualifications Computer literacy

Full Job Description Job Title:

Parts Courier Job Function & Purpose:

Exceptional after Sales Support. Fulfill customer needs by transporting parts and accessories offered by our Dealership to our other branch locations in a timely manner. To represent and promote the Sales, Service, Parts, and Rental Department operations and store network in a positive manner, which insures customer confidence, repeat business, and maximum return for the Dealership. Qualifications Computers and Systems — Knowledge and skill with computers, software systems, email, internal communication systems. Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. Independence — Job requires a self-starting ability, guiding oneself with little or no supervision, and depending on oneself to get things done. Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity — Job requires being honest and ethical. Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks Working Conditions Standing at the service counter is required Moderate lifting, bending, and walking Extensive daily driving of company vehicle Utilizing a forklift to prepare load each day Heat factors in the summer months Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Reporting Relationships:

You report directly to the Parts Manager. You have a functional relationship with the Service Manager, Parts, Sales, and Administrative Staff and all Branch Managers of the locations you serve.

Responsibility:

As a Parts Courier for Garton Tractor, you are responsible for safe driving practices; accuracy of orders pulled; polite, responsive customer service; assisting other parts staff as required; increasing parts sales; assist in stocking and organizing the department; a strong work ethic that is reflective of the Parts Team.

Principal & Essential Duties:

The principle & essential duties of the (insert job title) consist of, but are not limited to the following. Keep a friendly and positive attitude . Be the best at name retention, phone skills, greeting, and establishing rapport with customers. Fill branch/customer orders from stock or special order to be delivered. Prepare transfer paperwork. Mark and store parts in stock areas according to Garton Tractor's systems. Keep parts bins, showroom displays organized and clean. Communicate with persons outside the Company — Communicate positively with people outside the organization, representing the Company to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Establishing and Maintaining Interpersonal Relationships by developing constructive and cooperative working relationships with others and maintaining them over time. Communicate parts information, processes, and efficiencies with Supervisors, Peers, and other employees. Provide this information to supervisors by telephone, in written form, e-mail, or in person. Most issues that arise are from lack of communication. Making Decisions and Solving Problems — analyzing information and evaluating results to choose the best solution and solve problems. Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. Factory training may be required as noted by your Manager. Any other duties as assigned by the Parts Manager.

Standards and Measurement of Performance:

You will meet or exceed your expectations when the following happens: Meeting skill sets per job classification Parts and System knowledge; ability to look up and supply parts accurately Company Vehicle and Department cleanliness New ideas, knowledge, or processes are presented to the Parts Manager Attend meetings and special events as required by position Work with and promote the Service and Sales Departments; excellence in team member working relationships. Fulfillment of the described duties, Company Policies, and Standard Operating Procedures.

COMPENSATION - FLSA

Standard is Non-Exempt