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Delivery Driver/Repair Tech
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Express Employment Professionals (Dallas North)
Dallas, TX (In Person)
$35,360 Salary, Full-Time
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Job Description
Delivery Driver/Repair Tech Express Employment Professionals (Dallas North) Dallas, TX Job Details Full-time $16 - $18 an hour 13 hours ago Qualifications Foreign language proficiency Spanish Customer communication Customer returns handling Medical equipment operation Inventory management Customer service Maintenance work High school diploma or GED Driver's License Shipping & receiving Computer skills Medical transportation experience Delivery driver experience Full Job Description Overview Temp to Hire The Service Technician job duties include the assembly, repair and maintenance of all equipment provided by the company; home equipment, respiratory, vehicle lifts, ceiling Lifts, Valet Seats, Vertical Platforms, Wheelchair Ramps, Elevators, Vehicle Hand Controls. The service or repair could be delivered in compliance with specific medical requirements, modifications to existing customer equipment, repair of damaged or malfunctioning customer equipment, or routine service required by the manufacturer. Qualifications
- High School diploma or equivalent required
- One year's experience with repairs and electronics
- Minor welding, knowledge of shop tools (drill press, grinder, ect vehicle left installation).
- Delivery and stockroom experience
- Excellent driving record
- Formal training in Electronics or equivalent preferred
- Preferred HME/DME repair experience
- Excellent verbal and written communication skills
- Computer literate Performance Requirements Physical Demands The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.
- Work of medium physical demand, frequently requiring lifting and carrying items weighing up to 75 pounds
- Frequent Stooping and bending when handling equipment and supplies. Regularly requires sitting, standing or driving vehicles for extended periods of time.
- Good use of hands to finger dexterity to handle objects and do repairs on very fine level.
- Ability to withstand working in an open environment, where both heat and cold may be extreme. Mental Demands This job requires the ability to think quickly in response to both customer requests and customer complaint.
- Fluency in English & Spanish (read, write and speak) is required as the overwhelming majority of customers & contacts communicate only in those languages.
- This person must be able to maintain sharp focus, be organized and meet objectives.
- Ability to take measurements, calculate figures and amounts and to double-check those figures. Essential Tasks Troubleshooting- Rehab
- Diagnose, repair, and/or modify equipment, as needed, in order to assure proper fitting and functioning of rehabilitation equipment. This may be done in the shop or in the field.
- Be skilled in troubleshooting mobility equipment to determine type of service or parts necessary for repair. Provide excellent listening and communication skills to customers in troubleshooting service requests via telephone or in person.
- In case of equipment breakdown, converse with equipment operators to ascertain problems with equipment before breakdown to determine if breakdown is due to human error or mechanical problems.
- Coordinate demo/loaner equipment as needed. Equipment Assembly
- Assemble or prepare equipment for delivery, pulling and assembling equipment and supplies from the warehouse as prescribed on patient/client delivery tickets. Repair-Modify Equipment-Rehab
- Provide service or repair for; equipment to be delivered in compliance with specific medical requirements, modifications to existing customer equipment, repair of damaged or malfunctioning customer equipment, or routine service required by the manufacturer.
- Be able to prepare and effectively communicate repair quotes.
- Have sufficient electronic skills in; electronic assembly for power mobility, troubleshooting and repair of electronic controls.
- Be skilled in use of electronic test equipment; specifically, the use of a digital multimeter and oscilloscope. Repair-Modify Equipment-Respiratory
- Provide service or repair for; equipment to be delivered in compliance with specific medical requirements, repair of damaged or malfunctioning customer equipment, or routine service required by manufacturer.
- Be able to prepared and effectively communicate repairs quotes.
- Depending on the focus of our company, be able to repair all types of medical equipment provided including: rental DME, respiratory DME in a timely manner. Maintenance-Rehab and DME
- Inspect incoming rentals for hours used, maintenance needed and repairs required. Inspect and process returns per company and infection control guidelines.
- Perform a through check on wheelchairs, beds, etc in house and in the field and verify equipment is working properly.
- Follow established maintenance schedule for each piece of equipment per specific equipment procedure requirements and per Manufacturer's recommendations. Maintain equipment in good working order and appearance and verify equipment is working properly.
- Monitor and report abnormal wear and tear to equipment that may be caused by customer misuse or abuse.
- When complex repairs are needed, ensure repairs are scheduled and completed.
- Provided complete thorough documentation on all equipment.
- Supervise equipment delivered to maintain quality control
- Verify complete shipments to customers
- Verify equipment sale/rent to be in good working order before delivery
- Thorough documentation on all rental equipment, including: Service date, Repair detail, Serial numbers. Cleaning dates and initial, Warranty information. Parts and Equipment Inventory
- Maintain an adequate and appropriate supply of repair parts
- Purchase special parts only as needed and on the most cost-efficient basis.
- Perform accurate physical inventory as required by the company, including input into the computer inventory record.
- Follow company warranty procedures when handling warranty claims. Shipping and Receiving
- Receive all items shipped on a daily basis. Verify accuracy of shipment, notify appropriate parties of shipments received, and initiate work orders that are pending receipt of parts.
- Notify purchasing of damage or shortage immediately and follow up. Customer Service and Professionalism
- Offer compassionate and positive interactions with customers.
- Resolve customer concerns and complaints in a constructive manner, serving as an intermediary between customer concerns and company needs
- Receive, investigate and respond quickly and professionally to all customer inquires regarding, shipments, products, deliveries and complaints.