Tow Truck Operator

Position Summary:

TOP US AUTO

is hiring a professional, experienced Tow Truck Operator with a minimum of 3 years' experience and strong customer service skills. This role requires full knowledge of operating both flatbed and wheel lift tow trucks, a clean 5-year driving record, and the ability to safely and efficiently respond to breakdowns, accident recoveries, and scheduled tows. We are looking for a reliable, responsible, and safety-conscious operator who takes pride in professionalism, punctuality, and quality service. Text at 301-355-0021

Key Responsibilities:

Towing & Recovery:

Operate flatbed (rollback) and wheel-lift tow trucks safely and efficiently. Perform light- to medium-duty towing, including accident recovery, breakdown assistance, and private impound requests. Load, secure, transport, and unload vehicles without causing damage.

Use proper equipment:

baby J chains, soft straps, dollies, winch systems, and tie-downs (4-point minimum)

Dispatch & Response:

Respond promptly to calls from dispatch, customers, and police requests. Navigate efficiently using GPS and mobile dispatch apps. Maintain clear, professional communication with dispatch and customers.

Documentation:

Accurately complete tow tickets, damage documentation, and condition reports. Use tablet or mobile app for digital ticketing, photo documentation, and time-stamping. Collect payments when applicable and follow company protocols.

Customer Service:

Provide a respectful, calm, and courteous experience for all customers—even in high-stress situations Assist stranded motorists, answer basic vehicle-related questions Wear proper uniform and maintain a clean appearance and truck at all times

Requirements:

Minimum 3 years' experience operating flatbed and wheel-lift tow trucks. Valid MD driver's license with a clean 5-year MVR. Current and valid DOT Medical Card (required) Proven ability to operate towing equipment safely and without incident. Must be familiar with montgomery county streets and surrounding counties. Strong customer service skills and calm demeanor under pressure. Available for rotating on-call shifts, nights, and some weekends. Basic mechanical knowledge is a plus. Preferred (but not required): Experience in accident scene recovery and vehicle storage yard procedure. Bilingual (English/Spanish) is a plus. Experience using digital dispatch systems.

Job Types:

Full-time, Contract Pay:

$700.00 - $1,300.00 per week

Benefits:

401(k) Employee discount Flexible schedule Opportunities for advancement Application Question(s): How many years of Towing Experience Do you have a valid DOT Physical Certification certification?

Experience:

Towing :

3 years (Required)

License/Certification:

Driver's License (Required) Wreck Master Certification (Required) Shift availability: Day Shift (Required) Overnight Shift (Required) Night Shift (Required) Ability to

Commute:

Germantown, MD (Required) Willingness to travel: 50% (Required)

Work Location:

On the road