Senior Driver Operations Specialist

Senior Driver Operations Specialist inDrive Operations Posted on Mar 27, 2026 Apply now We are looking for a Senior Driver Operations Specialist to join the Expansion team exciting country launches, large-scale challenges, and the potential for long-term business trips await you. Department Expansion team Employment Type Full Time Location Kazakhstan Address Almaty, Almaty Special District Workplace type Hybrid Responsibilities Lead local driver operations, including recruitment, onboarding, and performance tracking. Hire, onboard, and train local supervisors and agents. Monitor key driver metrics and identify areas for improvement. Manage day to day operational processes: incentives, payouts, guard program, recruitment flows, agency coordination. Prepare and maintain daily/weekly dashboards and reports. Communicate directly with drivers and via CRM campaigns.

Coordinate external partners:

freelance recruiters, marketing agencies, suppliers. Ensure compliance with data handling standards, including sensitive/personal information. Support and drive local launch and scaling activities across multiple cities/regions. Qualifications 2-3 years of hands-on experience in operations, ideally in ride-hailing or similar high-paced industries. Strong analytical skills and experience working with data (BigQuery, Google Sheets/Excel - formulas, filters, pivot tables, charts). Solid understanding of key operational KPIs and ability to interpret trends. Proactive mindset, ability to spot bottlenecks and propose practical solutions. Experience conducting interviews, onboarding new hires, and training teams. Strong multitasking and project management skills; ability to work across parallel workstreams. Self-starter with a structured approach to checklists and process execution. Excellent verbal and written communication skills, including clear reporting and driver-facing communication. Experience managing external vendors and freelancers is a plus. Attention to detail, especially when handling numbers and sensitive data. Fluency in English. Conditions & Benefits Health insurance with oncology coverage and life insurance included. Hybrid work mode and flexible schedule. Relocation package offered for candidates from other regions. Access to professional counseling services, including psychological, financial, and legal support. Diverse internal training programs. Partially or fully paid additional training courses. All necessary work equipment. Fitness club membership discount. About inDrive inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world's top ride-hailing apps, now with 360M installs across 48 countries. Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities. Ready to ignite your inner drive? Apply Now Our Hiring Process Stage 4: Final Interview Stage 5: Background Check & Compliance Review Stage 6: Offer Stage 7: Hired Stage 1: Applied Stage 2: Talent Acquisition Interview Stage 3: Hiring Manager Interview Stage 4: Final Interview Stage 5: Background Check & Compliance Review Stage 6: Offer Stage 7: Hired Stage 1: Applied Stage 2: Talent Acquisition Interview Stage 3: Hiring Manager Interview Stage 4: Final Interview Stage 5: Background Check & Compliance Review Stage 6: Offer Stage 7: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest Apply now See more open positions at inDrive