Job Description
Job Title:
Private Property Impound Tow Operator Employment Type:
Full Time Job Location:
A&A Wrecker and Recovery Salary Range:
$50,000/yr - $130,000/yr Position Summary:
The Tow Operator is responsible for safely and efficiently removing unauthorized, improperly parked, or abandoned vehicles from private property in compliance with local laws, regulations, and company policies. The role involves responding to service calls, operating tow trucks, and ensuring the secure transport of vehicles to designated impound lots. Operators serve as representatives of the towing company, requiring professionalism and excellent communication skills when interacting with property owners, law enforcement, and vehicle owners. About A&A Wrecker:
We are the foremost authority in towing, private property towing, vehicle and parking management, and vehicle storage services in Austin and the surrounding area. Our mission is to revolutionize A.W.E.S.O.M.E.
vehicle management with the T.O.W.T.A.L.
solutions. We are dedicated to elevating industry standards and enhancing client, customer and employee experiences through our core values. Our core values of integrity, accountability, transparency, discipline, intentionality, and results-oriented are the backbone of our business and guide our hiring process. We are a destination employer in hyper-growth mode, looking for enthusiastic and experienced individuals who are passionate about their careers and eager to grow with us. Objectives:
Safely operate and maintain tow trucks in compliance with safety standards and traffic laws. Remove unauthorized or abandoned vehicles from private properties based on parking policies Respond to the public or local law enforcement agency roadside service calls Develop and optimize tow routes to ensure timely and efficient service delivery to clients. Accurately complete and maintain documentation of all service calls, including vehicle details, time, location, and condition Team, Customer, and Client interaction Adhere to state and local towing regulations Review Instructions Pre-Shift Truck Inspections Post-Shift Truck inspections Maintaining Equipment Competencies:
Technical knowledge of towing equipment and procedures, including vehicle hook-up, securement, and release methods Proficient in using smartphones, tables, and associated software applications for documentation and communication purposes Abily to quickly learn and navigate Regulatory Understanding Problem Solving Communicates clearly Ability to listen and take instructions Awareness Consistency in good judgement Positive attitude in stressful, intense work environments Ability to work at an efficient pace Ability to de-escalate situations in the field with irate vehicle owners, residents, visitors and/or clients Access to mobile internet and good working iPhone Able to arrive for your shift on time Education & Experience:
High School Diploma Incident Management TDLR License City of Austin License (COA) Physical Requirements:
Able to lift and carry heavy equipment Ability to drive for long periods of time Ability to work in cold and hot weather Have reliable transportation to work Commitment to Diversity:
As an equal opportunity employer committed to meeting the needs of multigenerational and multicultural workforce, A&A Wrecker and Recovery recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your e-mail to your recruiter or info@aawreckeraustin.com. Already an A&A Wrecker and Recovery? Please connect directly with your recruiter to discuss this opportunity. Benefits:
Health Benefits Employee discount Commission and hourly pay Bonuses Incentives Note:
This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company. Job Type:
Full-time Pay:
$50,000.00 - $130,000.00 per year Benefits:
Health insurance Paid training Schedule:
12 hour shift Day shift Evening shift Holidays Night shift Overnight shift Weekends as needed Supplemental Pay:
Bonus opportunities Commission pay License/Certification:
Driver's License (Preferred) TDLR or COA license (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person
