Sr Probes Service NPI Engineer

Forming Our Future together FormFactor, Inc. (

NASDAQ:

FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America. Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift:

The regular hours for this position are day shift.

Job Description:

The Sr Probes Service NPI Engineer is responsible for ensuring service readiness, scalability, and lifecycle support for semiconductor test systems, including Automated Test Equipment (ATE), wafer probe systems, probe cards, and handlers. This role drives Design for Serviceability (DFS) supports high-mix/low-volume and high-volume manufacturing environments and ensures rapid ramp-to-volume with robust global service infrastructure.

Key Responsibilities:

New Product Introduction (NPI) Lead service readiness activities for new product introductions from concept through commercialization. Partner with product development teams to ensure design for serviceability (DFS), reliability, and supportability. Define service requirements, tools, test equipment, and spare parts strategies. Service Strategy & Execution Develop service plans including repair strategies (field vs depot), service models, and support processes. Establish service KPIs, cost models, and lifecycle support strategies. Drive service cost reduction and efficiency improvements. Training & Enablement Develop and deliver training programs for field service engineers and partners. Create training content including technical materials and hands-on modules.

Cross-Functional Collaboration Work closely with:

R D / Engineering (design feedback) Manufacturing (pilot builds, ramp support) Supply Chain (spares planning) Quality & Reliability teams (failure analysis) Field Support & Continuous Improvement Support early field deployments and resolve escalations. Analyze field data to identify reliability issues and drive improvements. Lead root cause analysis and corrective action implementation.

Preferred Qualifications:

Experience with probe card service models and lifecycle management. Knowledge of advanced nodes (e.g.,