Parking Account Lead

Job Summary:

The Parking Account Lead is responsible for overseeing daily parking operations for an assigned account, ensuring smooth valet and self-parking services while delivering exceptional customer service. This role serves as the on-site supervisor, leading frontline parking staff, supporting valet operations, and acting as the primary point of contact for clients and customers.

Pay:

$20.00 an hour The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Shift:

Monday - Friday 8:30am - 5:30 pm

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (English) ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) (Español) Required prior parking operations experience, including valet service Must be able to drive manual (stick shift) vehicles Strong computer skills, including basic reporting and system navigation Excellent customer service and interpersonal skills Leadership or supervisory experience preferred Ability to work in a fast-paced, customer-facing environment Strong problem-solving and decision-making skills Valid driver's license with a clean driving record Physical Requirements Ability to stand, walk, and drive for extended periods Ability to lift up to 50 lbs as needed Ability to work outdoors in various weather conditions Work Environment High-traffic parking facilities, garages, or valet zones Fast-paced, service-driven environment Regular interaction with clients, guests, and staff Skills & Competencies Leadership and team management Strong communication skills Attention to detail and accountability Customer-focused mindset Dependability and professionalism Supervise and coordinate daily parking and valet operations for assigned account Lead, train, and support parking attendants and valet staff to ensure service standards are met Oversee valet operations, including vehicle flow, key control, and safety procedures Provide excellent customer service by assisting guests, addressing concerns, and resolving issues promptly Safely operate customer vehicles, including manual (stick shift) transmissions Ensure compliance with company policies, client requirements, and safety regulations Utilize computer systems to manage reports, schedules, parking logs, and operational data Monitor staff performance and provide coaching or corrective feedback as necessary Communicate effectively with clients, management, and team members Assist with payroll timekeeping, scheduling, and coverage as needed Maintain a professional appearance and uphold service standards at all times