VALET LEAD SUPERVISOR

VALET LEAD SUPERVISOR

Grand Beach Suites Hotel Surfside, FL Job Details Full-time $18 - $19 an hour 1 day ago Qualifications Guest relations Staff scheduling Greeting customers Mid-level Supervising experience Staff training Crew management Valet parking Communication skills Cross-functional communication Performance evaluation Full Job Description As a Valet Supervisor you will ensure the safe and efficient parking operations of the hotel, while delivering service that exceeds our customer/client's expectations. Essential Functions Assist the Director of Valet with employees' schedules, coach and counsel, training and disciplinary action where necessary. Evaluate on-the-job performance. Oversee staff to ensure crews are utilizing department practices for consistency. Greet arriving and departing employee and guests. Retrieve guest vehicles from specified areas in an efficient and safe manner. Ensure standards for quality, customer service culture expectations are met. Interface with other departments in order to meet guests, and prospective requests. Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies, procedures, and standards of service to achieve the overall objectives of this position. Meet departmental productivity, organization, punctuality/attendance and consistency standards. Maintain a positive and respectful attitude. Communicate regularly and effectively with all employees, supervisors, managers and directors. Qualifications Excellent written and oral communication skills Previous experience working in high-stress situations with tight deadlines/high customer expectations Previous supervisory experience Previous experience in the parking and hospitality industry preferred Experience Must have a minimum of 2 years Valet Supervisor experience, hotel/hospitality experience preferred.