Groups and Party Attendant

Groups and Party Attendant Malibu Jack's Springfield Springfield, IL Job Details $15 - $16 an hour 1 day ago Benefits Paid training Opportunities for advancement Qualifications Customer communication Sanitizing surfaces Maintaining an organized workspace Guest relations Removing debris Sales transaction processing Floor cleaning Financial transaction processing Processing cash transactions Clean workspace maintenance Escalation handling Communication skills Entry level

Full Job Description Job Description:

Groups and Party Attendant Reports to: Floor Manager At Malibu Jack's, we create exciting opportunities for passionate individuals to bring fun and entertainment to guests of all ages. Our vision is to provide a safe, clean, and inclusive space where families can enjoy the best in modern entertainment. Job Summary The Groups & Party Attendant provides hands-on support for group events and parties, assists guests throughout their visit, and ensures every experience begins and ends with a friendly, professional impression. All Groups & Party Attendants are considered Team Members and are expected to support overall park operations through cross-training, operational flexibility, and shared cleaning responsibilities. Cross-training is a standard expectation of employment and does not automatically result in a pay increase. Cleanliness and facility upkeep are the responsibility of every team member. In addition, cleaning and resetting party areas is a core responsibility of this role. What You'll Do Party & Group Support Assist with the set-up and tear-down of party areas before and after each event Ensure party rooms are fully reset, sanitized, and prepared for the next booking Support group leaders and guests with questions or concerns during their visit Resolve guest concerns professionally or escalate to a manager when appropriate Handle money transactions related to group activities at the party desk accurately Party Clean-Up Responsibilities Clean tables, chairs, floors, and surrounding areas after each party Remove trash, decorations, and leftover materials Sanitize surfaces and ensure rooms meet park cleanliness standards before the next event Understand that party clean-up is the responsibility of both the party attendant and the group hosting the event Communicate clean-up expectations clearly to party hosts while ensuring final room reset standards are met Park-Wide Cleanliness & Team Responsibilities Maintain cleanliness and organization of the party desk and surrounding areas Assist with park-wide cleaning tasks when assigned (sweeping, mopping, wiping surfaces, emptying trash, restrooms, etc.) Cross-train in other park areas and assist based on operational needs Communicate effectively with team members and leadership throughout shifts Maintain a safety-focused, high-quality customer service attitude at all times Know emergency procedures for all areas you are trained in and follow them when necessary Perform other duties as assigned Skills We're Looking For Strong and consistent customer service skills Ability to multitask and stay organized in a fast-paced environment Strong teamwork ethic and positive attitude Clear communication skills Attention to detail Willingness to take initiative Minimum Qualifications Must be at least 16 years of age Must be available to work weekends and holidays Able to stand for extended periods of time Able to lift up to 39 lbs without assistance What We Offer Malibu Jack's offers strong work-life balance, opportunities for advancement, competitive benefits, and paid professional training to help you grow your skills and career.