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Job Description
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
Directly responsible for training of departmental personnel including self-park/valet cashiers, valet lead persons, valet doorman, valet parkers and transport drivers providing each with the knowledge and appropriate direction to perform his/her responsibilities.
HOW YOU WILL CREATE THE EXTRAORDINARY
Motivating personnel and exhibiting effective supervisory skills. Routinely observing, verifying and supervising cash and other operational transactions to ensure prompt and accurate service. Completing daily personnel assignments and reassessing personnel based on business volume. Ensuring timely and accurate processing of payroll, exception reports, PAF's, Employee Separation and Clearance forms, Performance Feedback forms, Personnel requisition forms, and accident reports. Ensuring timely and accurate personnel and operations evaluations are given to direct report with appropriate recommendations and developmental plans while providing clear directives needed to meet department standards and achieve departmental and company policies. Ensuring that personnel clearly understand and are held accountable for their respective performance expectations. Exhibiting sound decision making qualities. Remain on the floor, actively managing throughout the assigned shift. Keeping an on-going inventory of supplies and reporting deficient quantities to direct report. Consistently striving to build and maintain rapport with Players, subordinates, colleagues and other Casino support service departments. Efficiently handling customer disputes (making every effort to achieve customer satisfaction). Exercising skills to identify situations that require attention and resolution as well as appropriate discretion that require the attention of management. Acquiring a thorough working knowledge of company/inter-departmental policies and procedures, rules and regulations, parking garage equipment and payroll system. Inspecting equipment, noting all discrepancies and making recommendation for correction. Assisting in coordinating and implementation of special projects as directed. Acting as a role model and always presenting oneself as a credit to Caesars New Orleans and encouraging others to do the same. Meeting attendance guidelines of the job and adhering to departmental and company policies.
WHAT YOU WILL NEED
Highschool diploma or GED required. College degree preferred. Must possess strong supervisory leadership, communication, and organizational skills. Ability to prioritize workload and operate effectively and efficiently with minimal supervision. Must project professionalism. Ability to interact with all levels of management. Must handle multiple priorities in a fast paced environment. Must be computer literate in all aspects of Microsoft. Ability to work well under pressure. Four years of customer service required. Must be able to get along with co-workers as a team.
PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS
Must be able to maneuver to all areas of the casino. Must be able to lift up to 10 pounds and carry up to 5 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must be able to stoop, bend, jump, twist, crouch, grip and carry heavy loads and run on level surfaces, as well as up and down stairs. Must have the ability to listen, solve problems, negotiate, use collaboration skills and give oral and written instructions. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
GAMING PERMIT
N/A
ABOUT US
Caesars New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named "#1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its
PEOPLE PLANET PLAY
framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
