Service Valet/Quality Control

Nielsen Ford of Morristown is looking to add a Service Valet/Quality Control to our team. This person will be accountable for greeting and interacting with our loyal customers and their vehicles. The ideal candidate will be a reliable employee, exhibit teamwork, friendly and engaging, and add value to our organization. For excellent employees, there is a lot of room for advancement.

BENEFITS

FREE

COLLEGE OPPORTUNITY!

Online or in-person with Strayer University Discount plans on purchases and services Health, dental and vision insurance Life insurance 401k retirement account Paid vacation and sick leave

Responsibilities:

Greet customers in the service drive with a professional, friendly, and engaging attitude Perform vehicle walk-around inspections with customers to document existing vehicle condition and customer concerns Accurately tag and organize vehicles for service advisors and technicians to ensure efficient workflow and record keeping Assist in maintaining a clean, safe, and organized service department environment Park, stage, and organize customer vehicles while properly documenting vehicle locations and key information Perform quality control checks on serviced vehicles to help ensure repairs and maintenance were completed correctly Road test vehicles when necessary to verify noises, vibrations, or customer concerns have been properly addressed Verify customer complaints and repair concerns are resolved before vehicle delivery Shuttle customers to and from home or work locations as needed while providing excellent customer service Support service department operations with additional duties including errands, department upkeep, and vehicle movement Communicate effectively with service advisors, technicians, and customers to help deliver a positive service experience Demonstrate strong multitasking skills and the ability to work efficiently in a fast-paced dealership environment Skills & Qualifications Excellent customer service and communication skills Strong attention to detail and quality assurance mindset Clean driving record and ability to operate automatic and manual transmission vehicles Ability to multitask and remain organized under pressure Reliable, team-oriented, and willing to participate in ongoing training Ability to identify and communicate vehicle issues, noises, or unresolved concerns professionally XeX4u03CJI