Bell Person/Valet

ROLE AND RESPONSIBILITIES

Greets guests, transports guest luggage to and from vehicles; escorts to the Front Desk and to guest rooms; assists guests at check out to transport luggage to the Front Desk and/or to guest vehicles. Drives the Inn Van to transport guests and luggage and to run errands. Drives guest vehicles to parking lots and retrieves guest vehicles to assist guest coming and going from the Inn. Ensures that the front parking area remains clear by moving guest vehicles to valet parking area. Responds radio contact from the Front Desk for pick-up and delivery of guests and employees in need of transport to the parking lots. Maintains constant contact with the Front Desk and keeps Front Desk always informed of whereabouts. Assists with pick-up and clearing of dirty dishes and room service trays as requested/required. Assists with Housekeeping duties at night when housekeeping is not available. Assists with minor maintenance repairs when maintenance is not available. Maintains accurate inventory of all guest keys for prompt retrieval when guest car is requested. Maintains the Inn Van in clean, presentable, and operable condition. Will clean the van as necessary. Ensures that Bell related Front Desk areas are maintained and presentable including but not limited to: Vacancy sign, Highway dining sandwich boards, tools and equipment used to maintain the van and the Bell Staff closet. Makes room deliveries of flowers, balloons, champagne, fruit, cheese, and in-room gifts. Enters room delivery purchases into the point of sale system. Maintain clean & organized lobby area, front landscaping and walkways as needed. Removing litter, sweeping, and cleanign the glass on the lobby table tops and all duties on the task checklist. Knowledge of the Inn and available amenities.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

High School Diploma or equivalent. Valid and current driver's license. Minimum age requirement of 25 years old to be carried and covered by business insurance. NO moving vehicle violations or infractions in the last 18 months. Develop and maintain collaborative and respectful working relationships with guests, team members and others encountered in the course of work. Maintain a positive image and professional/friendly interactions with guests and team members while always provide a high level of customer service. Work in a manner consistent with the Inn's Mission while consistently provide quality service. Work and act as a team player in all interactions with other Inn employees. Develop and maintain collaborative and respectful working relationships with guests, team members and others. Maintain clean, pressed uniform and maintain good hygiene and groomed hair. Maintain regular and dependable attendance. Must have professional appearance and excellent customer service skills. Must maintain a tactful, courteous, and cooperative attitude in dealing with managers, guests, and peers. Excellent written and verbal skills Prior guest service delivery in a bell position, preferable in a luxury resort environment.