Guest Services Representative / Valet

Guest Services Representative / Valet Sioux Falls, SD Job Details Full-time $16 - $19 an hour 3 days ago Benefits Dental insurance Paid time off Vision insurance Qualifications Outdoor work High school diploma or GED Driver's License Full Job Description Valet / Front Desk Agent Job Description Job Summary Provide a welcoming first impression and seamless guest experience by combining valet parking services with front desk responsibilities: greet guests, safely park and retrieve vehicles, manage keys and claim tickets, and handle check-in/check-out, reservations, payments, and guest inquiries. The hours are 3pm - 11pm and do include every Friday and Saturday night. Key Responsibilities Valet Duties Greet guests promptly and courteously at arrival. Inspect vehicles for pre-existing damage and document condition. Safely drive, park, and retrieve vehicles Issue and manage claim tickets and keys, maintain secure key storage and accurate vehicle location records. Direct traffic, ensuring smooth vehicle flow, and maintain a clean, organized valet zone and surrounding parking areas. Front Desk Duties Welcome guests, perform check-in and check-out, assign rooms, and issue room keys. Manage reservations via phone, email, and property management systems; update guest records. Process payments and handle billing, including incidental charges and tips. Respond to guest inquiries and resolve complaints professionally and promptly; coordinate with housekeeping and maintenance. Provide local information and concierge assistance such as directions, transportation options, and recommendations. Qualifications and Skills Required Valid driver's license with a clean driving record. High school diploma or equivalent. Excellent customer service and communication skills. Ability to operate a variety of vehicles safely and work on your feet for extended periods. Ability to work in various weather conditions when parking cars. Prior experience in hospitality, valet, or customer-facing roles. Core Competencies Attention to detail for vehicle inspections and accurate record keeping. Professional appearance and demeanor. Problem solving and calmness under pressure. Basic cash handling and transaction accuracy. Compensation and Benefits Hourly wage plus tips ; $16 - $19 depending on experience. Benefits include paid time off after 1 year, health, vision and dental insurance. #hc232595