Valet Cashier (Full Time)

Valet Cashier (Full Time) Peabody Hotels & Resorts - 3.6 Memphis, TN Job Details Full-time 1 day ago Qualifications Computer operation Customer relationship building Property management tools Guest relations Phone communication Computer literacy Basic math English Task prioritization Computer skills Cross-functional collaboration Full Job Description Receives and processes all payment methods for vehicle parking charges, courteously and efficiently, in accordance with hotel standards. Accurately files and distributes vehicle keys. Settles all guest checks in the computer system and maintains accountability for all financial transactions.

JOB OVERVIEW

Receives and processes all payment methods for vehicle parking charges, courteously and efficiently, in accordance with hotel standards. Accurately files and distributes vehicle keys. Settles all guest checks in the computer system and maintains accountability for all financial transactions.

REPORTS TO

Guest Services Manager and Guest Services Supervisor.

SUPERVISES

N/A.

WORK ENVIRONMENT

Valet Cashier station and hotel entrance.

Job involves working:

under variable temperature conditions (or extreme heat or cold). under variable noise levels. outdoors/indoors. around fumes and/or odor hazards. around dust and/or mite hazards. around chemicals.

KEY RELATIONSHIPS

Internal:

Staff on Front Drive, Front Desk, Bell stand, Concierge, Accounting, Housekeeping, Engineering, Security, Restaurant Management/Host(ess).

External:

Hotel guests/visitors, outside transportation companies, emergency services personnel, limousine/taxi personnel.

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental, divisional and hotel policies, procedures and standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all parking rates, scheduled daily activities, parking facilities, layout, hours of operation and procedures. Be familiar with arrivals and departures, daily house count, expected business, group activities and special/discount group parking rates. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Maintain key system based on ticket numbers to provide vehicle key storage for guests and visitors. Set up and organize workstation with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to Front Drive Captain, Guest Services Supervisor or Manager. Answer outlet telephone within 3 rings using correct greeting and telephone etiquette. Acknowledge all guests arriving/departing the cashier station. Relay accurate directions on inquiries regarding destinations within the local area. Receive vehicle claim tickets from guests and calculate charges; relay charges to guest. Follow departmental procedures for guests retrieving a vehicle without a vehicle claim ticket. Document phone requests for retrieving vehicles; record time of completion. Issue front to Parking Attendant to retrieve vehicle. Access all functions of the computer system. Process all payment methods. Accommodate guest requests for change. Complete designated closing reports in the computer system. Fill out daily manual inventory of valet usage and COMP passes and drop in Guest Services office. Audit vehicle keys on a daily basis. Count and secure bank. Complete and distribute designated cashier reports. Balance and drop receipts.

QUALIFICATIONS

Essential:

Fluency in English, both verbal and written. Ability to provide legible communication and directions. Compute basic arithmetic.

Ability to:

input and access information into property management system/computers. maintain concentration and think clearly in a noisy environment with high traffic. focus on details and resolve numerical problems. prioritize, organize and follow up. maintain confidentiality of guest information, associate information and pertinent hotel data. promote positive relations with guests and staff alike. provide clear and pleasant telephone communication. perform job functions with minimal supervision. remain stationary at assigned post for extended periods of time. work cohesively with other departments and associates as part of a team. satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. maintain regular and punctual attendance. adhere to Peabody grooming standards. exemplify Peabody Service Excellence®.

Desirable:

High school graduate or equivalent vocational training certificate. Prior training in guest relations. Prior experience in a similar position in the Hospitality Industry.

PHYSICAL ABILITIES

Essential:

Exert physical effort in transporting up to 25 pounds Endure various physical movements throughout the work areas. Reach 2 feet. Ability to stand and/or sit for prolonged periods of time. Ability to perform tasks requiring sustained repetitive motion. Ability to operate an on-line computer. Ability to hear guest and associate voices through the Valet booth window.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.