Shuttle Driver / Service Agent

Shuttle Driver / Service Agent Hampton Inn & Suites

• Portland/Vancouver Vancouver, WA Job Details Part-time | Full-time $17.25
• $18.

25 an hour 9 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Flexible schedule Qualifications Guest relations Phone communication Multi-line phone systems Full Job Description Overview Join our dynamic hospitality team as a Shuttle Driver / Front Desk Associate, where you'll be the welcoming face and reliable driver for our guests. This energetic role combines the essential duties of guest transportation and front desk operations, ensuring a seamless and memorable experience for every visitor. Your enthusiasm and professionalism will help create a warm, inviting environment while efficiently managing guest services and transportation needs. If you thrive in a fast-paced setting, enjoy engaging with diverse guests, and have a passion for hospitality, this is the perfect opportunity to showcase your skills and grow within a vibrant resort or hotel environment. Responsibilities Safely operate shuttle vehicles to transport guests between designated locations, adhering to all safety protocols and traffic laws. Provide exceptional customer service by greeting guests warmly, assisting with luggage, and offering information about amenities or local attractions. Manage front desk operations including check-in/check-out procedures, guest inquiries, and reservations with professionalism and efficiency. Handle multi-line phone systems with courteous phone etiquette, responding promptly to guest requests and internal communications. Maintain accurate records of shuttle schedules, guest interactions, and front desk transactions to ensure smooth daily operations. Support guest relations by addressing concerns promptly, providing local recommendations, and ensuring overall guest satisfaction. Collaborate with hotel management on special requests or events that require transportation coordination or front desk support. Set up meeting space for desired table and chair configuration.

PHYSICAL REQUIREMENTS

Frequency Key:

Never

• 0 hours; Rare
• up to 1 hour; Occasional
• 1-3 hours; Frequent
• 3-6 Hours; Constant
• 6-8 hours Physical Activity
• Frequency Sitting
• Occasional Walking, standing
• Constant Climbing stairs
• Occasional Crouching/Bending/Stooping
• Occasional Pushing/Pulling
• Occasional Stooping
• Frequent Lifting and carrying
• Occasional
• up to 20 pounds. Reaching
• Constant Grasping
• Constant Talking
• Constant Hearing
• Constant Near Vision
• Constant Smell
• Rare Travel
• Rare Experience Previous experience in hotel front desk operations is highly preferred.

Bilingual or multilingual skills are a strong plus, enabling effective communication with diverse guests. Familiarity with night audit procedures or guest services roles will be advantageous for handling late shifts or complex guest needs. Excellent customer service skills combined with strong phone etiquette and the ability to operate multi-line phone systems are essential. A background in hospitality or hotel experience will help you deliver exceptional guest experiences consistently. Embark on a rewarding career where your energy makes a difference! We're committed to supporting your growth in hospitality while providing an engaging environment that values your dedication to guest satisfaction.

Benefits:

Employee discount Flexible schedule Paid time off

Job Types:

Full-time, Part-time Pay:

$17.25

• $18.

25 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Free parking Health insurance Paid time off

Work Location:

In person