OE Process Specialist

Service Center CSCS TX Under supervision of Program Manager, partner with center and regional leadership in development and implementing new, enterprise-wide, business and operational processes. Develop solutions to service challenges, guide/direct others for successful completion of service goals on time and on budget. Subject Matter Expert across certification process. Essential Job Duties Provide support and supervision of process performance at all levels. At direction of Program Manager, partner with, build alliances, and perform liaison activities across multiple business functions including executive team and field leadership. Create actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables. Alignment of top-down vision, goals and objectives, as determined by Program Manager, from business strategy flowing through to successful completion of center-level objectives. Responsibility for regular reviews with internal and field leadership for accountability and successful management of KPIs and financial impacts. Optimization of center performance across the company to achieve the best functional, center production and technical value. Measure ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for success. Drive consistency throughout all levels of the operating model. Develop and implement a reporting structure that readily monitors performance indicators. Other duties as assigned Skill/Requirements Previous project management is a plus Basic understanding of project management principles and tools Microsoft Excel and PowerPoint, Microsoft Dynamic's is a plus 1-3 years of experience Strong organizational skills with the ability to manage multiple tasks and deadlines Advanced understanding of collision and OEM industries is a plus but not mandatory Proven ability to collaborate effectively across departments and functions Clear and confident communication skills, both written and verbal, with comfort presenting to senior stakeholders Comfortable working independently and taking initiative to solve problems Strong attention to detail, especially in managing data, timelines, and documentation Must be at least 18 years of age Must have a valid driver's license and be eligible for coverage under Caliber's insurance policy (Not an excluded driver) Multi-tasking; adapts easily to fast-paced environment Moderate travel is required Personable, friendly demeanor with "World Class" customer service approach to internal and external customers Physical Requirements / Working Conditions Position is based in a normal shop environment. Occasional physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, and lifting and carrying objects over 50lbs. Exposure to fumes, chemicals, dust, along with high levels of noise. Subject to weather conditions both inside and outside. Required to wear protective equipment when necessary. Occasional sedentary work. Must have visual acuity to determine the accuracy and thoroughness of the work assigned. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.