Learning Performance Consultant I

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values

• honesty, integrity, loyalty and service
• define how we treat each other and our members.

Be part of what truly makes us special and impactful. The Opportunity As a dedicated Learning Performance Consultant I, you will serve as an internal learning consultant to enhance the performance of employees through the identification and facilitation of learning solutions. Partner with the business to identify gaps in knowledge and make recommendations and implement solutions to enable achievement of performance goals and objectives. Collaborate with all levels of USAA management and internal partners to assess business or employee issues related to learning opportunities. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office. Relocation assistance is not available for this position. What you'll do: Partners with business and internal peer partners to identify learning opportunities, define learning requirements define learning requirements (problem identification, performance requirements, measure of success, etc.), develop learning plans, and facilitate the delivery of learning solutions. Facilitates internal business partnerships to proactively solve business problems related to learning and performance opportunities and ensure appropriate elements are communicated in a clear and timely manner. May evaluate and engage external vendor partnerships to assess specific learning solutions and implement as appropriate. Acquires and applies intermediate knowledge of the business, its products and processes to provide effective learning solutions. Serves as a resource to less experienced team members on escalated issues of a routine nature. Gathers business information, analyzes data trends to identify root cause(s) driving employee performance issues and proactively provides recommendations for learning solutions to the business or project teams to improve employee performance. Guides the business on strategy implementation in the pursuit of business solutions. Recommends Learning & Development best practices for project implementations. Curates and organizes course content to produce engaging, informative, and visually compelling programs on appropriate delivery modalities to meet the learning needs of the business. Manages and engages third party vendor relationships to provide learning solutions to specific communities. Manages a portfolio of instructor-led class enrollments and attendance. May collaborate on performance improvement projects and designs and implement performance improvement interventions or plans to support business learning requirements. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience coordinating, defining, developing and/or delivering learning and development programs aligned to business needs. Experience gathering requirements and being a liaison to business partners regarding learning needs. Demonstrated ability to transfer knowledge to advance team, organization and enterprise goals and objectives. Experience implementing innovative learning solutions.

What sets you apart:

Lead learning engagements through analysis, not assumptions. You know how to independently conduct a learning and performance analysis—clarifying business goals, identifying performance gaps, determining root causes, and defining success measures before solutions are proposed. Bring deep learning expertise to the table. You understand adult learning principles, instructional strategies, and performance support methods—and can apply them intentionally rather than by default. Recommend solutions, not just execute requests. You are comfortable pushing back when training isn't the answer and confidently recommending alternative or blended solutions (e.g., performance support, job aids, process changes, coaching) with a clear rationale. Operate as a trusted advisor to leaders. You ask strong diagnostic questions, challenge assumptions respectfully, and guide stakeholders to informed decisions using data, experience, and L&D best practices. Design for performance impact. You focus on how people actually work and ensure learning solutions are practical, applicable, and aligned to measurable business outcomes. Own work from end to end. You can take an initiative from analysis through implementation and evaluation with minimal direction, managing ambiguity, timelines, and stakeholder expectations effectively. Maintain high standards. You evaluate effectiveness, learn from results, and continuously refine your approach to improve future recommendations and outcomes. US military experience through military service or a military spouse/domestic partner.

Compensation range:

The salary range for this position is: $69,920

• $133,620.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself

• you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer
• applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA
• Notice at Collection here.