UPS SME

Job Description The UPS Operational SME is responsible for the reliability, performance, and optimization of uninterruptible power supply systems supporting mission‑critical facilities. This role serves as the technical authority for UPS infrastructure, supporting system design input, commissioning, maintenance, troubleshooting, and continuous improvement to ensure maximum uptime in high‑availability environments. Key Responsibilities Serve as technical SME for UPS systems, including architecture, redundancy (N+1, 2N), runtime, and failure analysis Lead or support preventive and corrective maintenance, battery management, firmware updates, and component replacements Troubleshoot complex UPS, power quality, and system integration issues Perform root cause analysis (RCA) and drive reliability and performance improvements Develop and maintain SOPs, technical documentation, and training materials Provide hands‑on training and guidance for operations and technical teams Analyze performance data, KPIs, and monitoring systems to optimize availability and efficiency Support new deployments, upgrades, vendor evaluations, and capacity planning Provide on‑call support for critical incidents and participate in disaster recovery planning We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 5-7+ years of hands‑on UPS experience in mission‑critical environments (data centers, healthcare, industrial, telecom) Strong knowledge of UPS topologies, battery technologies, and power electronics Experience with generators, switchgear, ATS, and power distribution systems Ability to read electrical one‑lines, schematics, and OEM documentation Bachelor's degree in Electrical Engineering (or equivalent experience) preferred Manufacturer or industry certifications (APC/Schneider, Eaton, Vertiv, NFPA 70E, CDCP) a plus Experience supporting hyperscale or high-density AI/HPC Data Centers. Advanced troubleshooting and systems‑level thinking Strong analytical and communication skills Ability to work independently in high‑risk, high‑availability environments