ITIL Process Analyst II

ITIL Process Analyst II University of Utah Health - 4.1 Salt Lake City, UT Job Details Full-time 1 day ago Benefits Retirement plan Qualifications Stakeholder relationship building Full Job Description Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA The ITIL Process Analyst II is accountable to ensure proper designing, implementing, evaluating, and improving service management processes. This position is not responsible for providing care to patients.

Corporate Overview:

The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities Essential Functions Maintains analytics process and procedures. Analyzes incident data for problem identification and addition into problems process. Fully documents all problems, reviewing trends for proactively identify chronic problems. Evaluates and assesses the effectiveness of the problem resolution and recommend improvements. Engages stakeholders in robust conversations about service issues. Tracks and analyzes Key Performance Indicators (KPIs) for a large, enterprise virtual environment. Provides suggestions in order to meet business needs. Meets regularly with IT teams to facilitate process improvement and prioritize multiple projects. Prepares accurate and detailed reports including specifications, timelines, status and individual responsibilities. Creates monthly status and statistical reports and strategic presentations. Proactively promotes the adoption of the process to prevent problems. Assists with the documentation of implementation and installation guidelines as directed by senior Team members.

Knowledge / Skills

/ Abilities Ability to manage business relationships. Ability to manage multiple projects at once. Ability to analyze and document complex business processes. Ability to think analytically and offer guidance to the team regarding business solutions. Ability to gather and interpret relevant data and information. Ability to prepare written and verbal communications for projects. Demonstrated Service Management knowledge in key ITSM processes such as Incident Management, Problem Management, Change Management, Release Management, Service Level Management and Knowledge Management. Proven track record of communicating best practices and procedures. Qualifications Required Bachelor's degree in Computer Science or Information Systems or a related area or equivalent experience. Qualifications (Preferred) Preferred Project Management Professional (PMP). Previous IT and process management experience. ITIL Foundations v3. ITIL Intermediate Certifications. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking Multi-lingual Candidates Welcomed To inquire about this posting, email: EEO Statement University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations. All qualified individuals are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/ Online reports may be submitted atoeo.utah.edu/ The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. Requisition Number 83110 Reg/Temp Regular Employment Type Full-Time Shift Day Work Schedule 8-5 Clinical/Non-Clinical Status Non-Clinical Location Name Information Technology Services Workplace Set Up Hybrid City

SALT LAKE CITY

State UT Department

COR ISC 17A ITS SRVC MGMT

Category Information Technology Workplace Set Up Hybrid