Utility Billing Specialist

Full Salary Range for this nonexempt position is $41,212 - $56,856 Target hiring range is $19.81 - $20.53 per hour (DOQ) Are you passionate about serving the public and making a difference in your community? The City of Azle is seeking a qualified and customer-focused professional to join our team as a Full-Time Utility Billing Specialist. If you have a servant's heart, enjoy working with people in a fast-paced customer-facing environment, and are looking for an opportunity to grow your career in municipal government, we may have the perfect opportunity for you. As a growing and thriving community, now is an exciting time to join the City of Azle team. We are looking for someone who brings professionalism, attention to detail, and a commitment to exceptional customer service. Why Join the City of Azle? The City of Azle offers a comprehensive and competitive benefits package designed to support you and your family, including:

• City-paid medical, dental, term life, AD&D, short-term disability, and long-term disability coverage
• Free telemedicine and counseling services for employees and household members
• Texas Municipal Retirement System (TMRS) participation with 7% mandatory employee contribution and City matching at a generous 2:1 ratio
• Personal leave and vacation eligibility after six months of service
• Sick leave and paid holidays
• Employee appreciation and recognition events
• Free quarterly financial planning sessions
• Ongoing training and professional development opportunities
• A supportive workplace culture focused on growth and service Position Summary The Utility Billing Specialist is responsible for accurately processing utility bills, maintaining customer accounts, and providing outstanding customer service related to utility billing inquiries and concerns.

This position plays an important role in ensuring efficient operations and positive interactions with residents and customers. Essential Duties & Responsibilities Process utility bills accurately and in a timely manner

• Maintain and update customer account information
• Respond to customer inquiries regarding billing, payments, and account issues
• Resolve billing discrepancies professionally and efficiently
• Work collaboratively with internal departments to ensure billing accuracy
• Generate billing reports and assist with financial analysis as needed
• Deliver exceptional customer service in person, by phone, and electronically
• Maintain confidentiality and accuracy in handling financial and customer information

Qualifications Required:

• High school diploma or equivalent
• Experience in billing, accounting, customer service, or financial services
• Proficiency with billing software and Microsoft Office applications
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to multitask and work effectively in a fast-paced environment

Preferred:

• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field
• Previous municipal government experience What We're Looking For The ideal candidate will be:
• Customer-service driven
• Detail-oriented and organized
• Dependable and professional
• Comfortable handling multiple priorities
• Eager to learn and grow within municipal government
• A collaborative team player with a positive attitude Join a team that values service, integrity, professionalism, and community.

If you are ready to contribute your skills while building a rewarding career in local government, we encourage you to apply today. The City of Azle is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.