Veterinary Receptionist / Client Service Representative (CSR) Full Time

At Grandview Estates Veterinary, our clients and patients are never "just a number." We take pride in building lasting relationships with the families we serve and creating a compassionate, welcoming experience from the moment they walk through our doors. Our reception team plays a vital role in that experience. We value teamwork, trust, professionalism, kindness, and strong communication. We are looking for someone who genuinely cares about helping people and their pets while contributing to a positive and supportive clinic culture. What Makes Our Practice Different Family-owned, non-corporate environment Clients and patients are treated like family — not numbers Supportive doctor and team atmosphere Positive workplace culture built on trust and teamwork Opportunity for growth and long-term stability Strong focus on client education and compassionate care Lower-stress rural practice environment Currently no weekends Currently no after-hours emergency calls Responsibilities Include Greeting clients and patients Answering phones, scheduling appointments, and making reminder calls Client communication and education Managing medical records Assisting with patient check-in/check-out Processing payments and maintaining accurate records Supporting veterinarians and technicians with daily workflow Maintaining a clean, organized, and welcoming front desk area Qualifications Veterinary reception or customer service experience preferred Excellent communication and interpersonal skills Excellent typing and detail orientated Strong organizational and multitasking ability Professional, dependable, and compassionate attitude Ability to work efficiently in a fast-paced environment Team-oriented mindset with strong attention to detail Compensation & Benefits Competitive hourly compensation based on experience Health insurance assistance Paid vacation Employee pet discounts Aflac supplemental insurance Bonus potential for the right candidate We are looking for someone who is kind, motivated, trustworthy, and genuinely enjoys helping both clients and their pets. Background check and drug screening required. If you are looking for a supportive workplace where you can grow and truly make a difference, we would love to hear from you. Please send resume and references.

Pay:

$17.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off

Education:

High school or equivalent (Required)

Experience:

Veterinary CSR:

1 year (Preferred) Ability to

Commute:

Norwich, NY 13815 (Required)

Work Location:

In person