Veterinary Technician Assistant and CSR

Veterinary Technician Assistant and CSR Sage Veterinary Imaging - 2.2 Sandy, UT Job Details Full-time 8 hours ago Qualifications Google Workspace Patient scheduling systems Google Sheets Google Docs Medical software Client rapport building Slack Client invoicing HubSpot Veterinary administrative support Cross-functional communication Full Job Description The TA/CSR is a dual role that serves as a first point of contact for our clients and referring veterinarians and a dependable, trained hand on procedures. In the CSR aspect they display excellent customer service and care; they ensure communications are handled professionally and are responsible for all front office tasks such as answering phones and emails, presenting estimates, scheduling clients, etc. Additionally, they serve as a technician assistant and support doctors, the imaging director and senior technician staff in day-to-day cases, procedures and other medically focused tasks as directed. About Sage Veterinary Imaging Join Sage Veterinary Imaging and become part of a team advancing veterinary diagnostics through innovation, collaboration, and education.

Our mission is simple:

improve the lives of pets through advanced human-quality imaging technology. Using 3T MRI, 128-slice CT, ultrasound, radiography, echocardiography, and digital cytology, we provide referring veterinarians and pet owners with timely, high-quality diagnostic answers that support patient care. As an ACVR-accredited teaching institution, SVI is also committed to training the next generation of veterinary radiologists through internship and residency programs. From client experience and technical teams to veterinarians, radiologists, and operational leadership, every role at SVI contributes meaningfully to our mission. If you are passionate about growth, teamwork, and making an impact, we would love to connect. If you do not currently see an open role that fits your background, please email [[email protected]] to start the conversation. Description Technician Assistant and CSR All applicants must complete a 5-minute survey: https://go.cultureindex.com/p/ugdI3QBUo9pgbcLi The TA/CSR is a dual role that serves as a first point of contact for our clients and referring veterinarians and a dependable, trained hand on procedures. In the CSR aspect they display excellent customer service and care; they ensure communications are handled professionally and are responsible for all front office tasks such as answering phones and emails, presenting estimates, scheduling clients, etc. Additionally, they serve as a technician assistant and support doctors, the imaging director and senior technician staff in day-to-day cases, procedures and other medically focused tasks as directed.

Key Responsibilities:

Customer Service Serve as a client's first impression of Sage Veterinary Imaging in-person, on the phone and over email ensuring to represent the world class care that patients are receiving Answer incoming phone calls from clients and referring veterinarians ensuring calls are returned within approved timelines Coordinate with clinical staff to own and manage the scheduling of patients Present patient care estimates to clients and provide information on diagnostic imaging, therapeutic procedures, and surgical interventions recommended by the veterinarian Obtain patient histories from referring veterinarians, in addition to maintaining patient records and transfer of information across digital platforms such as the SVI "Whiteboard" Coordinate pickup and drop-off of patients with clients the clinical staff as well as collect payments Work with the clinical staff and SVI leadership to identify and suggest best practices in the field of veterinary related customer service Provides phone coverage for all 3 locations on some Saturdays, as scheduled Technician Assistant Admit/Discharge patients Ultrasound machine setup Cleaning/ Sanitizing (Cages, Treatment, Surgical equipment) Restraint Basic Laboratory Procedures Record keeping Assist doctors with physical exams Assists technicians with procedures Prepare Lab samples to send out Can prepare a patient and the machine for an ultrasound procedure Obtaining vitals on patients Assist other team members when needed. Can compassionately and effectively restrain pets. Maintains a positive attitude Perform laboratory procedures Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty. Daily closing procedures Other tasks as assigned by a supervisor

Requirements:

Associate's degree or equivalent preferred Previous experience in customer service, facilities oversight, and administration required Previous experience in veterinary medicine as a technician Professional appearance and demeanor Reliable attendance and proactive execution of duties Effective communicator with strong problem solving and organizational skills Ability to build rapport with clients and referring veterinarians Experience with scheduling and invoicing software required (experience with EzyVet a plus) Familiarity with the following technology: G-Suite (Google Docs, Sheets, etc), scheduling software in general, Hubspot, Slack