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Warranty Support Specialist

Job

Harmonic Hot Tubs

Franklin, KY (In Person)

$52,000 Salary, Full-Time

Posted 2 days ago (Updated 3 hours ago) • Actively hiring

Expires 6/8/2026

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Job Description

Warranty Support Specialist GPM Brands -
Franklin, Kentucky Job Type:
Full-time Location:
Franklin, Kentucky Overview GPM Brands is a growing manufacturer in the pool and spa industry, producing quality hot tubs in beautiful Franklin, Kentucky. We are seeking a motivated and dependable Warranty Support Specialist to join our team. This position plays a key role in supporting customers and dealers by troubleshooting hot tub issues, processing warranty claims, and picking and shipping warranty replacement parts. The ideal candidate is customer-focused, organized, technically minded, and able to work independently in a fast-paced manufacturing environment. Responsibilities
  • Assist customers and dealers with troubleshooting hot tubs
  • Diagnose electrical, plumbing, mechanical, and control system issues
  • Process warranty claims and verify eligibility
  • Determine replacement parts needed
  • Pick, pack, and ship warranty parts
  • Maintain shipment tracking and communication
  • Become proficient in MRP system
  • Use Excel for tracking and reporting
  • Identify recurring issues and communicate internally
  • Provide professional customer service
  • Availability for troubleshooting calls on weekends if needed Qualifications
  • High school diploma or GED required
  • Experience with CRM, CSM, or MRP systems required
  • Strong Excel skills required
  • Excellent communication skills
  • Strong organizational skills
  • Self-starter with initiative
  • Ability to learn technical products quickly
Pay:
$20.00 - $30.00 per hour
Benefits:
401(k) Health insurance Life insurance On-site gym Paid time off Vision insurance Ability to
Commute:
Franklin, KY 42134 (Preferred)
Work Location:
In person

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