Window and Door Service Technician

About Us:

WW Building Supply has been serving Southern Vermont since 1969, with locations in Newfane and Wilmington. We offer expertise, services, and products to meet all your building project needs, whether it's designing, quoting, ordering or delivering items needed for construction, painting, remodeling, or renovations. Our core values guide our interactions with customers and define how we work as a team:

Relationship Driven Solutions Focused Quality First Job Description:

This position is based on the demand of service requests received and will involve all responsibilities from beginning to end of service requests on Marvin brand windows and doors. Home base for this position will be at the Newfane location of WW Building Supply but will involve service on sales from both stores. This position may only require 5 hours in a given week but is dependent on the requests for service so it is more reasonable to expect this position to involve 20-25hrs most weeks for travel, service, and computer based tasked. Hours are flexible as the candidate hired will be responsible for scheduling service appointments, however working hours should fall between 7am to 5pm on Monday through Friday or 8am to 4pm on Saturday based on customer availability. On the job training for the right candidate would also likely frontload hours for the first 90 days of employment.

Key Responsibilities:

Receive or identify requests for service Schedule site visits for customers requesting service Travel to service sites (must have valid Driver's License), this will be with the company owned service van Properly identify all issues at each service request Determine if the issue(s) noted are a warranty issue, factory defect, or other Order any and all needed Marvin components to complete each service request Properly install repair components Lift at least 50 lbs. without assistance Complete and maintain paperwork for any payment processing, customer records, Marvin ordering, etc (will require the use of a computer, our Point of Sale system, Google Suite and Marvin OMS program)

Job Type:

Part-time (Full-time for the right candidate)

Experience:

Construction/Window and Door installation: 3 years

Customer Service:

3 years (Preferred)

Building Materials:

3 years (Preferred) POS (Point-of-Sale)

Experience:

1 year (Preferred)

Scheduling and Compensation:

Schedule:

This is a part time flexible position based on requests for Marvin service. Scheduling for service appointments will fall on the Marvin Service Technician and will be based on the demand of service requests With some service requests, Marvin may need to provide a technician for assistance and scheduling would also need to be coordinated with with their technician(s) Expected hours will range from 10 to 30 hours worked per week but could fall outside these parameters Paid time will include travel to service locations for inspection, measuring, consultation, ordering, and completion of service requests as well as other in store tasks at both the Newfane and Wilmington locations as needed Computer based tasks will be completed in store

Starting Pay:

$25.00/hr

Overtime:

Not applicable for this position

Employee Discounts:

Available after 30 days of employment

Pay Increases:

Considered based on performance, qualification and length of service

Pay:

From $25.00 per hour

Benefits:

Employee discount Flexible schedule On-the-job training Paid time off Tools provided

Work Location:

On the road