Working Supervisor, Hospitality

Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life, and spreading the Gospel of Jesus Christ. Our Hope Restored Retreat Centers have helped transform thousands of marriages in crisis. Our program has been very successful in large part due to our skilled clinical team, who offer a personalized, faith-based program for couples at the breaking point, giving them the safe place and expert help they need to get to the root of their issues.

Join our team at our new location in Wimberley, TX where the work is meaningful, the culture is rewarding, and the purpose is eternal.

The Working Supervisor, Hospitality position exists to oversee the hospitality staff and ensures team members are properly trained to serve couples, groups, events, etc. during their time at Focus Marriage Institute (FMI).This position offers a $500 hiring bonus. The bonus will be paid to the hired candidate half after 30 days ($250) and half upon the successful completion of 6 months of work ($250). Employees must be active and in good standing at the time of bonus payout to be eligible for hiring bonuses.

Essential Duties/Responsibilities:

Is responsible for the daily Hospitality operations, ensuring FMI provides each guest with an experience that is characterized by highly attentive service, excellent food, and beverages, in a clean and welcoming environmentAssigns and oversees the duties of the Hospitality staff as scheduled by the General ManagerDevelops and trains staff on established FMI standards and procedures for Hospitality service and physical spacesOrders all food, cleaning, and basic housekeeping supplies. Works with General Manager to order small appliances and serving waresNotifies General Manager of all equipment and mechanical issues within kitchen spaces and interacts with vendors as neededMaintains an excellent working relationship with all Host Couples and works with General Manager to ensure Host Couples are ServSafe certified food handlers and properly trained in FMI s hospitality standardsOversees and maintains the cleanliness of all interior and exterior hospitality spaces, including decks and patiosIs sensitive to know when areas are off limits for cleaning due to noiseDevelops and trains staff on procedures for cooking, service, food handling, and safety that are compliant with standards set by the local Health Department. Ensures that all Hospitality Assistants are trained in ServSafe and other required training programs as necessaryServes as primary Health Department contact and is responsible for correcting any deficiencies identified during inspectionsIs responsible for using the forecasted volume of guests to plan menu selection and quantity of food to be orderedDevelops menus that are appropriate for each season and analyzes the costs to ensure meals are provided within budgeted guidelinesIdentifies and maintains excellent relationships with the appropriate food vendors to purchase food items. Based on the scheduled volume of couples, makes food purchases, and maintains the appropriate inventories of food to successfully serve guestsManages the ever-increasing special needs of guests that range from preference to life-threatening food allergies. Communicates with guests as needed before arrival and during stay to insure we are serving those with health-related needs in a safe manner. Informs the Hospitality team of these special needs to ensure the wellbeing and experience of guestsWrites menus, orders food, and prepares meals for larger special events that may include donor development, recruiting, and community eventsEnsures Hospitality work area is clean, well maintained, and free of safety hazardsIs attentive to the condition of the physical property and systems and quickly reports all maintenance concerns to the General ManagerIs fully trained in the established housekeeping standards for all guest spaces, assists with housekeeping as requested, and leads in word and example, all staff members in the importance of maintaining these high standards

Other Duties/Responsibilities:

Performs other duties as assigned

Managerial Breadth/Scope of Job:

Leads all Hospitality staff

Working Environment/Physical Requirements:

Must be able to pass a Post Offer Prehire Physical examMust be able to stand for long periodsSome exposure to fumes and hot itemsSome moving and lifting of heavy itemsMust be able to lift up to 40lbsMust be able to push/pull up to 25lbsMust be able to bend and reach above headOccasional holiday and weekend work is required

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us... Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayerPrays personally for Focus on the Family s staff and constituents and may occasionally lead in a public prayerEngages in Christian ministryDemonstrates behaviors aligned with FOF core values

Knowledge/Experience:

High school diploma2-4 years of experience in dealing with the public and in food preparation and managementMust have ServSafe and Chemical Training certificationsSupervisory experience helpful

Skills, Abilities, and Special Talents/Gifts:

Ability to communicate effectively and tactfully at all levelsAbility to use judgment to solve semi-complex problemsGood organizational skillsAbility to work independently

Knowledge of Microsoft Word and ExcelPay Range:

$18.65 to $21.99

Application Materials Required:

Cover Letter, Resume/CV•

Colorado Residents:

In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions:

Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

Norton LifeLock ID Theft CoverageLegal Shield/ID Shield Coverage

AFLAC403B

Retirement PlanVacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness CenterEmployees scheduled for 30 hours or more per week are eligible for all the above and:

Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)

Tuition ReimbursementWarehouse Membership ReimbursementNote:

This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. •Temporary employees are not eligible for benefits, except for:

Sick TimeBookstore DiscountFitness CenterTentative Search Timeline:

Priority will be given to applications submitted by May 23, 2026 However, this posting will remain open until filled. The potential employee start date is June 8, 2026Posting date: April 23, 2026Un-posting date: ongoing until filledPosting contact email: Helping Families Thrive in Christ! Focus On The Family is a 501c3 Christian Non-Profit Ministry