Customer Service Representative (General)
Quick Facts
Median Salary$37,815
Most Common EducationHigh school or GED
Projected 10-Year Growth-33.17%
Assessment MatchTake the Assessment
What They Do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Core Tasks:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
What to expect as a Customer Service Representative (General)
1Earn a High school or GED Diploma
42% of people achieve this level of education.
2Gain skills and experience
See Customer Service Representative (General) related courses on Tallo
3Land a job
47681 openings for Customer Service Representatives (General)
Career Progression
in United States (Nation)
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